June 2023 by Sophie W.
I recently purchased 10 rolls of the angel strawbridge Potagerie wallpaper and unfortunately, my experience with it was quite disappointing. Instead of receiving wallpaper, I received a 10-meter roll of fabric. I reached out to their customer service, and thankfully, a helpful staff member apologized for the mistake and promised to rectify it. They arranged for the fabric to be collected and assured me that the wallpaper would be delivered within a couple of days. However, when the collection took place, only the fabric was picked up, leaving me without any wallpaper. I had to contact them again to find out that the paper was actually out of stock and would be delivered the following week. Although frustrated, I decided to wait patiently.Finally, the wallpaper arrived and initially, everything seemed fine. However, I quickly noticed that one of the rolls had blue ink marks running throughout the entire length. Additionally, when the wallpaper was professionally hung, the pattern didn't match consistently. While the pattern aligned at the bottom for the first half of the roll, it progressively mismatched as it moved upwards.I reached out to the company once again, this time speaking to Michelle. I provided a clear video and images showcasing the issues, hoping for a resolution. Surprisingly, I was told that they couldn't see any problem and claimed that this particular wallpaper was their best-selling product, and such issues had never occurred before. I sent more images of the defective paper to support my case, only to be met with Michelle suggesting that it must have been installed incorrectly. I informed her that a trusted local company had installed the wallpaper, but she insisted that the paper had stretched. It's important to note that this wallpaper is paste-the-wall type, which means there is no opportunity for it to stretch during the installation process. Unfortunately, the company ignored this point.Considering the price of £29 per roll, I expected much better quality. Instead, the wallpaper resembled a cheap £5 roll one might find at B&M. The company offered me a £40 refund, but this doesn't adequately cover the cost of the defective product or the expenses incurred for professional installation. Throughout this entire ordeal, Michelle did not offer a single apology and instead placed the blame entirely on me for the issues with the wallpaper.Given this experience, I strongly advise others to avoid this company. Their lack of accountability and unsatisfactory response to a genuine problem have left me greatly dissatisfied.
March 2023 by John Wilkinson
Excellent service for curtains
October 2022 by Janina Pawlowska
Great selection of curtains and blinds to choose from
October 2021 by Gabriella J.o.
Like the Canterbury branch this is a good store and selling items that are difficult to source even in JL these days. Like the Canterbury store , this store is on the market and is likely to shut by the end of the year.Not good for Tunbridge Wells or Canterbury which is moving to a tiny 1500sq feet store in Marlowe Arcade.
October 2021 by Rachel lunam cowan
Good selection of wool and knitting/crochet needles and equipment. Wide range of yarns from economy to luxury.
October 2020 by Barbara Morton
Love this shop sells allsorts from handbags to duvets to needles and cotton lovely greetings cards and gifts.
October 2020 by Tanya McCann
Hi there if you need help with curtains/fabrics etc the staff here are very knowledgeable and helpful.
October 2020 by Sandra1n
If you use a wheelchair or pushchair avoid it before xmas because it's impossible to get around. The staff are helpful but apparently some of the temporary displays can't be moved! From what I was able to see the prices are high and I'm sure most things could be bought cheaper elsewhere
October 2020 by Tina Hamblin
Good quality thread, good price. Friendly, helpful staff.
October 2020 by Carlton Samuel Smith
Rather odd experience here and not the first time . They have the item I needed , if they didn't I wouldn't bother going there .
October 2020 by Alison Proctor
Ordered online and order not fulfilled. Very disappointing considering they had my money for over a week before telling me!
October 2020 by David Parnell
Lovely shop with lots of soft furnishings and craft materials
October 2020 by Peter Lant
The Wife gets loads of stuff there do it must be good.
October 2019 by Lesley Putt
Great for the sewer
October 2019 by Aj Williams
Lovely haberdashery
