December 2023 by Bridgett Walker
We initially had a positive experience buying the carpet, but following that it was horrible. The store never answered the phone, we had appointments rescheduled, no shows, incorrect volunes of hardware, the wrong carpet arrive and in all took over 2 months to complete. Not one timeline promised was met. I raised a complaint with carpet right and the person handling the case just emailed me the updates I got from the store, completely useless. When I was offered compensation I responded to say I was not satisfied and provided what I would find suitable. I recieved no reply for two weeks and chased. Today a cheque for the original amount offered arrived with no explanation or communication regarding my response, they've completely ignored me.
November 2023 by Fiona Lennon
Mike was very helpful when it was clear that he was on his own and very busy
October 2023 by Simon Carrier
Came into the store last week ran into a fella called Mike was very friendly knowledgeable and listened to my needs gave me great alternatives to what I was considering and post important didn?t try upsale me all the time. Would recommend his advice and best of all you felt like a mate had served you not a salesman. Well done Carpetright. Thank you Mike!
October 2023 by Stuart Hughes
Great advice and excellent customer service!Highly recommend speaking to Michael if you?re looking to replace your old carpets any time soon. A detailed knowledge of all the products available and he helped us pick out our new flooring.5 star service!
October 2023 by Rebekah Jones
We were in the Tunbridge Wells store today and had an amazing customer service experience with Michael. We popped in to see some samples and ended up putting our deposit down there and then and feeling really good about the next steps. Thanks Michael!
October 2023 by Hazel Youens
I came into the store with limited time in choosing carpet for our bedrooms . Mike was great at asking questions and providing advise to enable me to make a decision and purchase the carpet. The whole process was completed efficiently in a very friendly manner. I?ll certainly be back to see Mike for help with the rest of the house.
October 2023 by Polly Dunne
Excellent service from Mike at Carpetright Tunbridge Wells, he got us an amazing deal and as we were in a hurry he managed to whizz through all the paperwork quickly. Very efficient. Thanks so much.
October 2023 by Steven Riddoch
I was in the store last week going through some flooring options for my lounge, Mike gave me some really sound advice and managed to keep to my budget. Highly recommended.
October 2023 by Nadia Peermohamed
Lovely Man at the Tunbridge Wells, Kent Branch named Mike. One of the nicest managers I've come across in Kent.Great and honest advice, highly recommend.
October 2023 by Sarah Jackson
Fantastic customer service from Mike. He really understood what we were looking for. His knowledge & expertise made the whole process very easy. Thank you
October 2023 by Eddie
Needed a cheap cut of Lino for our bathroom..only a small purchase..But We received good service with a smile which is rare these days!! ..Sales guy was called Mike
October 2023 by IAN Baxter
Mike was great , and great value on our new bed
October 2023 by Dave Washington
Great experience this week , A Special Mention to Mike, he was professional Knowledgeable and also added a bit of humour and fun to our flooring purchase .. 5 Stars
October 2023 by Paul Young
Great help, Mike sorted things out quickly and easily for us for 2 kids bedrooms. Nice service, thanks
October 2023 by Jordan Campbell
Cheers to Mike for his expert advice and service this week in choosing new carpets .. really impressed thank you!
