May 2023 by Google user
Went into the cafe at 10.30am and it was reasonably quiet with 3 staff on, but although some tables has been cleared the shelf along the window was littered with trays and take away cups. The floor also looked particularly grubby. It was a dry day so no real reason for dirty floors but it looked like the whole place could do with a good clean. Very disappointed, I used to visit this store quite often a few years ago and it was much more vibrant and also spotless. What's happened??
April 2023 by fairlinda1
HYGIENE seriously lacking. The NY chef Anthony Bourdain said that before you eat anywhere, use the toilets. If they aren't clean, then the kitchen isn't, either. Sadly on Friday 21 April 2023 I used the toilets in Tunbridge Wells and they were disgusting. One door wouldn't close properly; one toilet seat was crooked; and another loon was filled with fecal matter. This is unacceptable. I made a verbal complaint to a barista, but I should not have had to do this.
April 2023 by Gillian Douglass
Good coffee and pastries. Pleasant staff.
April 2023 by Paul Dudley
I love cafe nero. Most of the staff here are friendly, polite and lovely, but the upper management need to sort this shop out. They always seem to be understaffed and mainly supported by new people on the team, who bless them are trying their best, but they're very slow and make mistakes. Last time I did a click and collect I had to wait in the shop for 30mins for it to be ready. Coffee today, they missed half the shot in the glass but used it for my coffee, so now my coffee tastes very watery.As much as I love nero, I won't return to this particular branch if I can help it.
March 2023 by Jane
Very very slow service. 20 mins to get a coffee. Yes one was a trainee but the two others serving were so slow and low energy
February 2023 by gary convery
Always a great drink from Nero.This is their luxury Hot ChocolateVegetarian options: Vegan options including seasonal sandwichesParking: Limited free spaces on Lime Hill RoadDietary restrictions: Vegan, and vegetarian
January 2023 by Emma Wild
Bought the festive hot chocolates which were fabulous but think the staff could be a little bit more cheerful. The main reason for the lower star rating is down to the fact that they have NO help for the disabled especially the entrance doors we had to ask another customer to help us out of the door due to being in a wheelchair!!
January 2023 by Chris Wilkinson
Filthy restaurant and no attempt by staff to collect empty cups or plates. As a result I had to move them myself to get a table. Also the upstairs was just completely full of people taking the mick pretending to work, each taking up a table to themselves, no drinks or food in sight and laptop charger cables everywhere. Avoid.
January 2023 by Chris Marsden
Too much choice and too smaller serving counter mean rediculously long queue.Food is typical of chains too much sugar.We need more independent coffee shops in the centre
January 2023 by Anonymous Person
My favourite coffee shop but very often it is short staffed and the poor employees struggle to keep up:
December 2022 by Jade C (Jadeish)
My favourite Caffé Nero for location. Nice atmosphere and views from here. Staff are friendly, too.
October 2022 by James Harper
Coffee is the best thing about Nero. This one is a bit run down and sadly Nero have changed their Gingerbread man recipe so I'll be visiting less!
August 2022 by Ross Willis
Very nice stuff but the cleanliness was very poor the glass around the 2nd level was smeared & table's hadn't been wiped for a fair time
August 2022 by Steve W
A bit of TLC needed. The windows for a starter REALLY need a clean. Overall it just looks a bit grotty. The wooden flooring is really in need of a good clean. I still come here because I like their coffee though
July 2022 by Lisa E
Staff were friendly once they acknowledged those in the queue, however service was extremely slow as they were busy chatting a lot of the time. Of more concern was how filthy the whole building is. Floors, skirting boards, window sills etc have years of ground in dirt on them and quite frankly it is rather off-putting! I wouldn't return to be truthful. I fancied a change from Costa but I won't make the same mistake twice! Sorry!!
