October 2023 by Antonia Thomas
Very upset with our experience, was donating leather two seater and single seater sofa set. My nan had passed and these were hers, 6 years old when the 2 gentleman came to collect I was told it wasn't really worth the effort for them as these weren't new, not even referring to the condition ( there was a slight mark on the single seater no marks on the 2 seater) they didn't think it was worth their effort as they were over 2 years old!!!!! Think they should be more public about their demands for new furniture, so people can reach out to more needing charities who will happily acceptthings without being rude
August 2023 by Colin Crisp
Popped in yesterday looking for a sideboard. The two women working there were really friendly, smiley and helpful. No sideboard but will definitely be back!! :)
August 2023 by Anya Roy
Bought a lovely bureau from there and found it be reasonably priced. Thank you.
June 2023 by Assaf B
Had a very strange experience with one staff member yesterday.A storage unit right by the till had a £10 price ticket on it. The lady processing the purchase requested £85 from me. I responded surprisingly and said it was labelled as £10, she denied this and subtlety removed the price tag, hiding it in her hand.I stated that if it was incorrectly priced that was fine and a genuine mistake, I was not going to insist on paying the labelled price, but she should at least acknowledge that mistake.She refused to even acknowledge this... I then highlighted that she had the price tag in her hand, and it was for £10 which she reluctantly showed. She then proceeded to be very dismissive of me and no acknowledgement of this mistake whatsoever.At no point was I impolite to this lady. I left shop feeling rather upset, not because I was unable to purchase the unit, but by the response and attitude of this one lady, I felt almost that I was being accused of swapping the price tags, right in front of them.I appreciate the work of BHF, and have donated and purchased many times from this store and others, and always had great experiences, but volunteer or not that was the most dismissive and derogatory experience I've had as a customer.As I was leaving the shop I notice she and her colleague smirking, happy with themselves that I had somehow been trying it on.Such a shame as I loved coming in here but now won't be returning to this branch.Keep up the great work BHF, a great cause and many great volunteers. A shame my visit was tarnished by such a rude bigoted individual.
December 2022 by Jennifer Martin
I love this shop! Everyone is very friendly and I always find the most amazing gems in their store - great prices too!
May 2022 by Brandon Culmer
Delivery men were rude, Just walked off. Got delivered a ''Damaged'' Bed, Not even an appology. Dont wast your time with the delivery.
August 2021 by tiggyrock09
This is the bestist place I get all of my speakers from and I would recommend this shop to anyone??
January 2021 by Wesker
Great store with friendly / patient staff plus everything you buy goes towards a good cause.I highly recommend this shop ???
December 2020 by Midnight.
Great store with friendly / patient staff plus everything you buy goes towards a good cause.I highly recommend this shop ???
October 2020 by Jasper
Great store with friendly / patient staff plus everything you buy goes towards a good cause.I highly recommend this shop ???
October 2020 by Kelly Cushman
I can not believe how expensive this is!!!
October 2020 by Kirsten Stewart
Wish I had read these reviews first. We had the 2 unsympathetic men come to our house. They rejected a £300 almost immaculate IKEA bed package because of a small stain on the mattress which I had not seen, and not been told to check for. I am not disputing stain but BHF/I could have cleaned it in 5 minutes. They wouldn't take the immaculate £200 metalframe without mattress even though it is a single, easy to get a new one, some buyers would prefer. Waited 2 weeks tripping over bed in hall to do our bit for charity, feel disillusioned, now destined for landfill. It's all very well that they then reply to reviews with a half-baked apology, the fact is they do NOT make it clear the (rude) driver is only coming around on spec and will most likely deem your previously-discussed items unworthy.
April 2019 by Ivan Dragon
Second hand furnitures expensive as new price but condition poor :/
February 2019 by Dickon Walker
Got a nice topper mattress for a good price ...
December 2018 by Janine Fuller
Offered quality furniture, arranged for collection having taken a day off work - nobody arrived and not even a phone call! Left message, no response, sorry to say, don't waste your your time with BHFð??¢
