November 2023 by Selina DL Motte
5 stars is not enough for this store! They emailed every store in the country to find an expired child frame for my little girl, who gets fixated on certain objects and orders. In this case it was her glasses. They found the second pair in the country and got them all ready in time for her birthday. Then they advised no charge. As a parent used to always having to buy double in case she loses something I found this quite incredible. Words cannot express my thanks to the staff at this branch. Beyond customer service. They treated my little girl with such kindness, and they made the visit a positive experience for her. Thank you! ?
October 2023 by Little Copse
Just picked up my order and was served by Danny. Danny is a credit to the company, polite, attentive, knowledgeable and a pleasure to chat with.
October 2023 by Mary Todd
We were seen on time all parts of the process were very good
July 2023 by Elena Garcia
Excellent service and very nice new lay out in the shop in Tonbridge
June 2023 by Rebecca Bigginton
This is a brand new store just opened in Tonbridge,it's far better than their previous store much more room and more variety of glasses.My children are very problematic when we visit here and fortunately the staff know us and are very patient.If we have troubles with the glasses they are always happy to help!Very nice store, very nice staff
June 2023 by Craig
I went in due to an eye emergency and was seen immediately on a Saturday without an appointment. Aaron was very helpful giving me a prescription and a referral. Overall a great experience.
June 2023 by Stuart Deamer
I went to tonbridge specsavers today to collect my new glasses and.....OMG! The service was OUTSTANDING!a young lady that served me was ........ I have no words for her service, perfection doesn't even explain it. There isn't a word created yet on her brilliance. But thankyou drew.
May 2023 by Ruth Rankine
Loving the new premises. So much bigger and brighter. Got a pair of varifocals a few weeks ago and just couldn?t get on with them. Went back and Katrina took me through all the options and frames. She was so patient and nothing was too much trouble - an absolute star!
May 2023 by Paige Goodwin
Lovely new shop, very friendly and helpful staff, always quick. Lovely lady helped me, think her name was katrina. Always go here rather than anywhere else to get my glasses sorted.
May 2023 by David Taylor
First time here impressed with service and my eye test and staff very friendly, my eyes not changed much in 4 years, but updated my glasses this time, two pairs for £99 ?
April 2023 by Christina Chatzinikolaou
The frame of my verifocal glasses broke. I went to the Tonbridge store only to find out that the model has been made obsolete and couldn't be replaced. This was an unexpected unpleasant surprise as the lenses are really expensive.Jacob was there and have me a tip. He said "why don't you try to find the frame online maybe in eBay?" And he was right!!!; Be frame ordered and received. Then popped in the store and found Jacob once again. Can't thank him enough! In 5', himself with Katrina have swapped the lenses to the new frame and job done! I am grateful! Great service, great support! Thank you Jacob and Katrina. Thank you Specsavers!
March 2023 by Natalie Iles
Not helpful at all. My 4 year old son managed to scratch his glasses lenses on his glasses that were less than 3 months old! I took them in and they refused to order new lenses without him being present. I explained he has been seen by a private ophthalmologist a week ago and the glasses were checked as being fine but they still refused, leaving my son going to school in his old glasses that are far too small! Thankfully Specsavers T Wells were more helpful and ordered the new lenses by phone and said they would check the glasses fit when we collected them ? i would?ve understood had the glasses of been years old but the lady that greeted me said no without even checking his details on the system we haven?t even had them 12 weeks. Will stick with the Tunbridge Wells store in future they were much more helpful and understood the need of a 4 year old and his glasses rather than refusing before even taking any details!
January 2023 by Tony Allfrey
I have had a problem with my ears reacting to the Frames I had so when I had new Lenses made It was recommended that I go for lighter frames with a bit less plastic. No more ear problems since.
January 2023 by Norman Chittenden
Staff and areas clean polite staff good!
December 2022 by Chris Chaplin
Professional efficient comprehensive and friendly. No probs for my 9 year old daughter.
