January 2024 by david porter
Appalling service!Disgraceful opening hours!Scruffy depot in need of a major revamp.And a Royal service....Don't think so.
December 2023 by A C
Having noticed part-time opening hours failed to notice even more restricted and not open on Mondays pm - it should have its royal charter taken away (for this and other reasons) - nil star servis
August 2023 by Chervil Goacher
It had become a shambles of a company. Callers office hardly ever open to people that work a 9-5. Taken om extra click and collect from very yet getting the parcel is difficult as hardly ever open. Yodel, Evry, Amazon piss all over Royal mail these days. Might as well close the company down!
July 2023 by Stewart Watson
As from the 10th July the collect office is not open on a Sunday. The only day I can collect my parcels. BLOODY useless, Royal mail, more like Adopted mail
July 2023 by Nick
A pi$$ poor service just got worse. No longer open between 10am and 4pm. How utterly useless is that???
June 2023 by S. R. Tamer
WHY DONT YOU EVER ANSWER THE BLOODY PHONE!!!
April 2023 by Brenda Ogrady
Dont receive post. Waiting for letter that was posted 11 days ago. Still not received. No postman in Audley Avenue Tonbridge. Disgusting.
February 2023 by Booker VFX
Print In-Store Label machine was broken at a distribution centre of all places. Walk to customer service desk was very dirty. Only redeeming factor was that staff were friendly and helpful.
February 2023 by Billybob Pusslicker ???
Things stuck there for weeks, never delivered. Called to ask, they said i can't come and pick up myself. Had to cancel the order. Absolutely useless, terrible service, rude people. Zero stars
February 2023 by BVFX
Print In-Store Label machine was broken at a distribution centre of all places. Walk to customer service desk was very dirty. Only redeeming factor was that staff were friendly and helpful.
January 2023 by mitchell wells
I'd give 0 if I could. Waste of time, use a courier or another delivery service. 2 parcels in w weeks lost and I only sent 2. Both were signed for, both included a laptop and mobile phone. Funny how expensive tech goes missing but letters get delivered. Absolute thieves and won't compensate. Loss of data, loss of equipment. Customer service slcilouldnt care less, people in depot laughed and bantered and couldn't care less. They are a joke organization that should have shut down 10 years ago and im going to dedicate my life to finishing royal mail and it's joke of a work force. Absolutely appalling, I hope they go under.
December 2022 by Paul McVeagh
Communication was poor. I parked and walked all the way to the parcel office to find that it was closed due to industrial action. A notice at the road entrance would have been far better and saved a lot of hassle
December 2022 by Graham Mabb
A bit of a pain to get in and out of some times but the staff are great and very helpful.
December 2022 by Ray Atkins
An absolute shower of do doo! Shocking service, awful customer service, poor delivery's and that when they aren't on strike! When they are, my advice is use another courier company.
November 2022 by Pat Crosby
Had to go to the Royal mail office, because I was waiting for a letter from the NHS, they told me it had been sent on the 24th of October and it is now the 2nd of November and had not arrived, the 2 gentleman I saw at the Royal mail office was very kind and explained that a lot of post for my area was out for delivery
