December 2023 by liz betts
Super wine shop. Delightful and help staff.
September 2023 by Tamara Wijayasekara
I used Majestic Wine Tenterden for my wedding earlier this month and on the whole we had decent service. Good wines, an excellent tasting session in the Brighton branch, free delivery and free glass hire. Things to mention is that they do not pick the glasses up and they need to be returned clean - this can make for quite a stressful day after the wedding.The main reason they lost stars however was one rude employee when dropping the glasses back. It's a £1 per glass deposit which you should get back when you return them clean - for the number of glasses required for a wedding that is a lot of money and a big task for the next day but we did it in a timely manner. This employee tried to give us grief due to water damage to the extremely poor quality cardboard boxes that the glasses came in and refused to return £50 of our deposit due to that damage even though the glasses had been returned clean. Basically charging £12 per damaged box saying they could not use the glasses that were in them - although they were happy to keep all those glasses anyway. This was clearly ridiculous - she was rude and unreasonable and we just went round in circles with the argument so I left.On emailing the branch a more reasonable member of staff refunded us the money so it was all resolved pretty quickly which I appreciate. However, it did add an unnecessary amount of stress to what was already a busy and stressful day when we were desperately trying to hold onto some of the joy from the day before. And I needed to email and call them to organise the refund whilst on honeymoon.When planning a wedding I cannot emphasise enough the importance of good communication and smoothness of the providers - people being kind, understanding and reasonable goes a huge way when you're dealing with so many providers for such a big event. Unfortunately, even though the service was provided, some of that smoothness and communication was lacking and for that reason I probably wouldn't recommend them for use at a wedding or large, stressful event. I hope that they can provide some training to their staff to ensure that they treat their customers better and that they are better representatives of Majestic Wines.
August 2023 by CraZy sambookauk
Love this place popped in there for the first time today great selection of beers and wine and the staff are very helpful and polite
June 2022 by Tony Mulholland
Very helpful staff
January 2022 by Anthony Green
Great choice and price and staff are excellent
August 2021 by bena johnston
My husband Stephen Noble and I we are regular customers since you in Tenterden. Chris is a very good and always very helpful ?? ?
January 2021 by Glenn Ledger
Lots of choice
September 2020 by Fee Fee
Great experience today, young male assistsnt most helpful, sadly our choosen beverages were not in stock- we wil.be back!
September 2020 by Phil Tennant
Good selection and friendly, efficient service. Easy collection.
January 2020 by Vince
Very knowledgeable and friendly staff. Great selection.
January 2020 by Carol Merrington
Always have what hi want and staff are very knowledgeable and friendly
January 2020 by Steve Rigby
Helpful staff, great choice and reasonable prices.
January 2020 by Mark FunkyHouseFan
Actually difficult to find in the first place, however a large selection of wines
September 2019 by Fee Shans
Great experience today, young male assistsnt most helpful, sadly our choosen beverages were not in stock- we wil.be back!
September 2019 by M FunkyHouseFan
Actually difficult to find in the first place, however a large selection of wines
