March 2024 by Samantha Livermore
I came in today with my little boy, the female pharmacist was rude and had a lousy attitude. The staff at the desk were polite and nice, I asked if my little boy could be seen by the pharmacist, staff knocked on her consultation door where she was on her mobile scrolling! When she did come out, it was if opening her mouth and speaking, took every ounce of effort. She mumbled we shut in 10mins, you need to go across the road to Asda! I honestly feel so sorry for the staff having to put up with her, her attitude was horrendous and she shouldn't be in her role. Nonetheless, Asda pharmacist was fantastic and we finished the consultation within 10mins. I'd avoid this pharmacy and not waste your time.
February 2024 by Tony Weeks
Poor service.
February 2024 by Gary Bunce
Impossible to get through by phone and have experienced mix ups and confusion with prescriptions. Will be switching away
January 2024 by brian deppe
have been using this chemist for about a year now and have nothing but praise every time ive called or needed help its been there yesterday i was in deep agony with chest infection the moment the dr accepted my medication i received the tablets 2 hours later also the chap who delivers is a cheerfull and decent man all of you are great i wish you all a happy xmas and new year.
December 2023 by Onye Ogueri
Customer service is really poor . Waiting to pick up my prescription and 3 staff were in the pharmacy and did not bother looking up to attend to me. Staff only looked up when office phone rang , when asked if someone could attend to me one of the staff rudely responded she was going pick up the phone , other two staff did not bother looking up . No apologies . This is common as i have there before and had the same experience
December 2023 by Mia Heals
Used this pharmacy for over a year and was always impressed with the service I received. They order the medicines you need in asap to meet my medical needs. Pharmacy is always busy, however the staff are always friendly and as helpful as they possibly can be despite the constant rush. Sadly due to change moving i have had to change chemists .however I still recommend this pharmacy to anyone close by to the swanley area if you want professional and rapid service!
September 2023 by karen phillips
My Mum has been waiting on medication to be delivered. The phone at the chemist is never answered. We don?t know if they are out for delivery or in store.I will drive there today again to ask
August 2023 by Sue Morris
Always shut for unforseen circumstances, never have your prescription ready. Rude. Unhelpful. If you wait in the queue and count how many people don't get there prescriptions. Shocking
April 2023 by Karen Weller
Always helpful and polite Sam very helpful doing bp
April 2023 by Aneesh Kurian
They won?t pick the phone even though they are telling call us before you come.
April 2023 by Mike Chatfield
Having read the wildly varying opinions on here, I'd like to say that I've always had good service from Swanley Pharmacy, they've always answered the phone and been helpful. Given my experience I don't recognise the 1* opinions (thankfully)Update -Called today (Sat 15/4/23) and had a problem in that I needed a prescription urgently, and as it was Saturday the next delivery would be Monday. Without any fuss, and despite being busy, they helped me out with the required medication with only a short wait. Greatly appreciated.
February 2023 by Ben Grainger
Absolute disappointment, staff have zero common sense this place should be closed down. After 2 failed delivery attempts which I haven't asked for I went down to collect my prescription and was told I had all ready collected it. Thus went on for 2days of them asking me am I sure I didn't collect it like I was a child being asked if I had eaten the sweets. The staff was rude to my partner who had gone down before me to collect it. Never using again they need a course in management and people skills. CLOSE IT DOWN!!!!!!!!
January 2023 by Shelley Smith
I find them a lot better than our old pharmacy,Does get very busy but if the item needed isn?t there they do order in for you.
December 2022 by Helin Yalcin
Staff are always extremely helpful and polite. I would highly recommend this pharmacy
October 2022 by Bernard Bowbrick
Been phoning for 2 days about a lost prescription even my surgery as tried don't answer the phone still waiting for copd meds, very unreliable
