June 2025 by chantal ballard
Would t even give a 1 star. There were 3 waiting in the clue the lady went out back. She left is standing there for ages. Nothing said to any customer there. She then comes out and says we can see you in the camera and there's only two of us. I said fair enough but where is your customer service. She said you saw me go out back. I said yes but did you talk to the customers in the queue to tell them what you were doing and acknowledged them. She said if you not happy go elsewhere. I said that's great customer service. That's not how you treat customer. All we asked is that you talk to us and acknowledge us. Let us know what's going on. She was so rude and I'm shocked at the response.
April 2025 by Alex
They make up their hours on a daily basis.
Their sign for Easter weekend opening hours showed they were open from 9 on the Tuesday, then we make the journey and they have a sign that says they are opening at 9:30.
Generally feels unreliable, including from their text service.
February 2025 by Amber Lyon-Lee
Local pharmacy gave us 13g adult movicol sachets not 7g movicol paediatric by mistake. Once I got them home and realised they?d already closed so 111 re-did the movicol paediatric prescription for us and sent it here as an out of hours option. The assistant listened politely and went to get the rude pharmacist who started the exchange with a sigh ans though we had done something wrong being there. She asked for photos of what we have at home. She reviewed and then said since we have instructions to administer 1/2 a sachet of movicol and we have movicol we can just do that. When we pointed out we need half a kids sachet not adult she said ?this prescription isn?t an emergency?. We tried to tell her that after the local pharmacy, GP, health visitor, urgent care center, local pharmacy again, 111, and now here we are out of options but she just said ?nope. I can?t help you. Get a new prescription? and walked off to avoid further discussion. Her advice is to give a baby an adult dose or leave her to suffer another night after 4 days of being sent round the houses. She was not just unhelpful but extremely unkind.
February 2025 by Kraig Francis
Every time I visit this pharmacy there is never anyone to serve me. I have to wait up to 5 mins sometimes. I also heard a member of staff there talking about me and then continued to ignore me when I had asked to speak to the pharmacist about my medication. I?d advise anyone to go elsewhere for their medication. I wouldn?t give this pharmacy any stars at all but I?ve had to to leave this review. Oh and also, a note to Tasha the owner, I do not have any social media so I will not be messaging you on there to then get no response. Don?t waste your time on social media taking complaints just address the ongoing problems yourself promptly to attempt to save your so called business.
June 2024 by Henri Broomfield
Terrible rude line to long taking libitys
June 2024 by Kay B
So unhelpful and now they don?t even open when they should at lunch time
March 2024 by K M
My husband rang many local pharmacies and no stock for my son's prescription and even was suggested to go back and ask the doctor for changing the prescription. However, Asda pharmacy ordered it in the morning after he rang and we got it in the evening on the same day thankfully.
September 2023 by Steve Beverley
Absolutely dreadful never got anything in stock get told to seat to one side for 40 mins and its read in 4 days someone needs to sort it out as people running out of prescription not good enough worst pharmacy in kentout of praseptsion
August 2023 by Damien Paul
never seen slower service.
August 2023 by Maco Playz
Having visited the pharmacy today I was the only one waiting for mine and my wife's medication waited for an hour and ten minutes, mine wasn't available and as usual my wife's medication was short we rarely get all our medication in one go and like this time will have to go backand queue again to pick up the items that are missing, I have not once been there and the medication has been ready for collectionAnd from what I read from other reviews nothing has changed over the last year.Went yesterday to try to get my medication wait I was first in queue waited 30 minutes to be told I could not have my medication as the pharmacist did not come in and the pharmacy was closed,Today again no staff just the pharmacist doing everything waited 30 minutes and gave upI'm going again tomorrow to get my prescription and go some where elseThe place ia a Complete jokeJust to let the owner know I don't have twitter or facebook
July 2023 by AR
Very poor staffing levels, meaning you regularly queue for an hour or more. Needs addressing ASAP.
July 2023 by Only Me
Worst Pharmacy ever. Staff is nice enough and I feel sorry for them but they are sooooo unorganised. Waited for over an hour for an IOU just to be told that they still don't have one item (although I had been told it was in stock and would be ordered in.). Not the first time that I have experienced ridiculous waiting times. Boxes of medications everywhere, the left does not know what the right is doing.
July 2023 by Peter King
Have changed their opening times 9am to 9pm for the pharmacy. 45 minute wait as totally unorganised system in place on 10th July when changed their opening times. Need someone to go in and make it organised!!
July 2023 by James Reid
Initial visit when collecting a prescription I was told they hadn?t received any prescription, so I returned home and got confirmation via the NHS app I then returned a week later to be told they didn?t have three of the items on the list and they would ring me when they had all the items, after waiting a week with no phone calls they said the prescription was sent to my new chemist in Maidstone, so I went there and was told the prescription was still being held Swanley, Swanley Asda then told told me that I already collected the items which was not true, so I sent my partner to them the following day and low and behold all the items miraculously appeared, i will never go to Asda pharmacy Swanley again not even for a packet of tissues
June 2023 by Karen Woods
Went to swanley asda pharmacy to collect my prescription which I put in a week ago.First of all I was told to do my shopping and come back which I did. Then I had to wait 30 minutes just to be told that they only had 1 item and the other had to be ordered.The pharmacist was rude and snappy. Not a pleasant experience..As a reply to your comment, the visit was this morning, the pharmacist was a small Italian lady and the member of staff losing prescriptions and telling numerous people they were next in line was a large lady who I have never seen before.
