October 2023 by Charlotte Adams
Visited the branch today for my nan to grab some money. Walked in to a very presentable branch and a friendly gentleman that greeted us and told us where to go. We then was being dealt with by Rebecca who is very friendly and professional. She mentioned some of the great perks Santander as a bank offer and i was just about to change my own bank (Halifax) to Santander when a lady who I'm very shocked to be told was the branch manager named Libby came out with a very aggressive and rude approach. I advised the mistake my nan had made (80 years old) was 50/50 my nans and a staff member at Santanders fault for not giving certain information to my nan, to which she aggressively replied ?what? which come across as if she was trying to be intimidating which i found rude but also amusing as intimidating was the last thing she was and even the staff were cringing at her. Its just Its a shame when you have such lovely people working together to have the ?manager? be such a let down. Would be one star but Rebecca and the other guys had great customer service skills that don?t deserve to be overlooked because of one person.
September 2022 by Robert Amey
Branch Staff are extremely courteous and helpful. Nothing is too much trouble. This has been my experience every time I have been in Branch.Genuinely surprising and rare in this day and age. Thank you
June 2022 by muppet watcher
Santander, as a company, are one of the most inept, incompetent organisations that i have ever had to deal with. Shocking.
May 2021 by Jackie Murphy
Staff are always helpful and professional.
March 2021 by jennifer weir
be nice if the outside cash machine worked.
June 2018 by Alan Grimes
Staff are helpful
