“Thank you to Dionne, Kerry & James at M&S Food Hall in Sittingbourne who very kindly took the trouble to look for a credit receipt hat I'd dropped in the store. I couldn't find it & left the store in Sittingbourne feeling rather down as it was a large credit. Then I heard a knock on my car window & Dionne & Kerry were standing there with beaming smiles saying they had found it. And they'd raced out of the store to catch me clutching their lunch. And they generously shared that their colleague James had also helped. So thank you to all three for going above & beyond to help an anxious customer. Fantastic customer service & obviously very caring individuals . A real credit to M&S - I also telephoned M&S and spoke to a very helpful lady in Customer Services who assured me she would send a message from me to the Management Tesm at M&S highlighting how brilliant Dionne, Kerry & James had been today! Fantastic!!”
Liquor Stores
“Thank you to Dionne, Kerry & James at M&S Food Hall in Sittingbourne who very kindly took the trouble to look for a credit receipt hat I'd dropped in the store. I couldn't find it & left the store in Sittingbourne feeling rather down as it was a large credit. Then I heard a knock on my car window & Dionne & Kerry were standing there with beaming smiles saying they had found it. And they'd raced out of the store to catch me clutching their lunch. And they generously shared that their colleague James had also helped. So thank you to all three for going above & beyond to help an anxious customer. Fantastic customer service & obviously very caring individuals . A real credit to M&S - I also telephoned M&S and spoke to a very helpful lady in Customer Services who assured me she would send a message from me to the Management Tesm at M&S highlighting how brilliant Dionne, Kerry & James had been today! Fantastic!!”