August 2025 by RozRaz TV Kids Holiday
5/5, would recommend. I had a MOT due on the 2nd of August and I drove my car while I was on crutches. When I gave my keys in to the Autocentre, a man called Lee noticed how I was walking and assured me that they will take as little time as possible to do the MOT, and they were right. They told me to wait an hour and they were exact on the time as one hour later, they said my car was ready. When my son picked the keys up for my car, they took no time giving us the paperwork and the keys, which really helped as I was struggling to walk. Would come again soon :)
July 2025 by Keith Brewer
Pretty good actually. Reasonable prices,great comms re what's happening to the car and a good location (not far from rail station)
July 2025 by Paula Owens
First time I?ve used Halford?s auto services at Crown Quay lane Sittingbourne and I was impressed with the professionalism and customer care I received from the staff. A successful outcome for me ( air con re gas) and a smooth experience. Thank you.
June 2025 by Richard Larby
Great, friendly, knowledgeable and efficient staff.
June 2025 by Rebecca Way
Did not service my car fully, despite paying for a major service. Had to replace my oil elsewhere (as it was not changed) and more recently my spark plugs and ignition coil due to the spark plugs going out (due to the spark plugs damaging it after having not been replaced at the service). The damage has cost me over twice as much as the cost of the service I had initially paid for.
June 2025 by Hannah O'Reilly
Booked my car in for it's service over a month ago, only to be told on the morning of the service they weren't even sure they had the parts available and couldn't find it on the system. However we're told do t panic it will be done today, left the vehicle with them and then called at 11:30 to be told that the service would be starting soon and the vehicle would be ready for collection at about 2pm. Then received a call and was told that as an oil pressure warning light had come on it was not possible to carry out the service, they were unable to tell me the nature of the problem (which I found rather odd considering only a month prior it has been taken in to the same garage for a diagnostic test and I had been informed of the issue) as they did not have the equipment needed to do so. So I find it rather strange that it took around 2 hours for them to notify me that they couldn't carry out the service. They then recommended that I take the vehicle to the main dealer in order to have the issue investigated. I then took the vehicle to another garage and explained the issue to them, within 10 minutes they had plugged my car in and diagnosed the issue which can be dealt with in a straight forward manner. So why couldn't Halfords have done this? Also really unimpressed with the customer service levels, I witnessed swearing at customers and hanging up the phone mid conversation in an abrupt manner (by whom I assumed to be the manager)
May 2025 by Eric Halls
The Manager Lee was very helpful he sorted out problem's with my vehicle
April 2025 by Jack Howarth
I booked for my car to have new tyres put on by the online system 5 days before my appt. After dropping my car to the autocenter for them to be fitted I got a phone call saying they don?t have them tyres in and that I need to pay extra for different tyres. After leaving my car there for over 2 hours, I arrived and my car was sat outside the front of the reception, I had no phone call telling me to come and collect my car. On entering the reception I was not greeted at all. The receptionist was on the phone, and then turned the card machine around for me to pay the extra. After leaving the reception, I got into my car my handbrake was not put back on, and my car rolled back nearly into the high curb. I wouldn?t recommend anyone to use this auto centre in sittingbourne, nor will I be coming back agin.
April 2025 by Callum Bradford
I've always taken my car here since a bad experience with another garage in the area been coming here 5+ years.
received high customer service,very friendly staff, always received a phone call, when my car has finished, high quality job when serviced on ,I highly recommend
April 2025 by Daisy Lazenby
Good value for money with friendly members of staff
March 2025 by Lorraine Putt
Pleased with what we had done, competitive with prices and local to us.
March 2025 by Tiger Property
Terrible. Zero stars.
They cancelled MOT 4 hours prior to appointment. Offered no help to organise another. Clueless Customer Services!
I have had to chase them for my refund!
Never dealt with poor customer services like this and will happily take my business else where.
YOU"VE BEEN WARNED!
March 2025 by Barry Watson
Would use again.
March 2025 by Nigel Attwood
Good service and communication.
March 2025 by Steve Rickard
Very disappointing and slow - Arrived at 10:50am for an 11:00am appointment booked and paid for online. Vehicle not taken into workshop until 12:20pm and then took nearly an hour to just fit two new tyres
