November 2022 by Amanda Day
Just pathetic don't recommend it my case is personal but my doctor not even there.
November 2021 by Shantelle st Marie Shannon
Getting through on the phone is a nightmare. I've been trying to call for over 2 hours before!Ive been calling just now, was in a queue for 26 minutes, then someone answered an hung up instantly ? !. Not the first time I've been hung up on either! I've been asked to get bloods done, and can't get an appointment for over a month ? it never even looks busy when I've been in there. Receptionists are chatting away, so why is it so difficult to call the surgery ? never had any issues with my last surgery, and that was by london. St George's is shocking! And to get an appointment to see a doctor, they say call at 8am, only you can't get through for nearly 2 hours then when you do get through all appointments are gone. then they say call again tomorrow at 8 ? I can't play this game, I have a kid to get ready an taken to school an I work.! What's happened to just calling an booking next available appointment.
November 2021 by leslie labdon
Call at 8am too be put through half hour to an hour or so later to be told they are fully booked!!! Cant even get an appointment for a pregnant woman or a child because they are "fully booked by 8:10-8:20am". Call back from the doctor isnt available either.. Why be a doctors surgery if your not able to help anyone or book anyone in! Can NEVER get an appointment for weeks on end because they tell you too call at "8am"... Ridiculous is an understatement.. Thinking off moving surgeries!! Been with the surgery nearly a year and only been able too book about 5 appointments.. All these people needing medical attention can never get in! Ridiculous is an understatement ?
November 2021 by James Ledger
This surgery is absolutely appalling.the reception staff are beyond unhelpfulYour heath means nothing top these people, you are just a number that means NOTHINGDr Pannu encourage me to sign up to this surgery, i quote his words - "come to our surgery, i will look after you James" - i have never set eyes on this dr again. he hides behind the reception staff, you can never see himMaking an appointment is impossible. you cannot ring to make a pre booked appointment you have to call on the day at 8am in hope you might get through!I quote reception staff - YOU HAVE TO CALL IN THE MORNING AND TRY TO MAKE AN APPOINTMENT,ER ANSWER SYSTEM - ALL LINES BUSY - CALL BACK LATER - REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YOUR LIFE IS IN THESE &%$£**% HANDS!!!!!WHAT A SHAM THIS SURGERY AND STAFF IS.
November 2021 by Liz Spokes
After a call with the GP, I was left feeling like I wasn't listened to and the tone of the GP was less desirable - I called to review my medication for my anxiety disorder, and was left in tears after the GP shouted at me for not knowing how long I have been suffering.He also claimed to have called my house's landline and the person who picked up said I didn't live at the house, and as such he took the number off - only to find that he either didn't call anyone or miscalled - as my mother had been at home and says that the landline hadn't rung.The confusing thing is why did he call the landline when I had specifically booked a telephone appointment and had told the receptionist to call me on the phone that i called with - my mobile phone.He also yelled at me, telling me I had to start receiving CBT again - despite the fact that I had stopped receiving the therapy for a referral that had to go through the GP - to which when I explained it to him he disregarded what i said and then told me i needed to go back for therapy.TLDR: After calling the GP for a medication review I was left in tears after being ignored about a mental health referral and spoken to rudely.
November 2021 by Shelley Hyland
I was told by the diabetic nurse to get back to her ASAP bc I have a uti and am diabetic. I feel very ill and bc I?m diabetic this could spread to my kidneys causing a lot of damage! The gestapo receptionists won?t allow it. My own surgery is about as useless as they are an now I?m writing a complaint to the medical council. This in not on! All weekend I will now have to suffer thru this bc they aren?t any help what so ever! Any problems with my kidneys as a result of this I will sue them for!
November 2021 by Victoria AGIUS
Called at 8.10 call finally answered at 8.28 then told no appointments available. This is the constant response from this medical center.staff often rude and unhelpful.
November 2021 by Lisa French
How can anyone ignore a phone for 20 minutes??Past call waiting, chose the option, TWICE .... still waiting .... 23 minutes since the process of calling the surgery started. Total joke!
November 2021 by April Smith
Can't get through to reception to amend my details. Have been calling repeatedly and have held for over 30 mins, but no such luck.
November 2021 by Peter Lawrence
Constantly ringing no one bothers answering no matter what option you select
November 2021 by William Mayes
Barbara very helpful on phone
November 2020 by Christopher Harris
You can NEVER get an appointment here. You ring at 8am to get a same day appointment to be asked by a receptionist why you want to see the doctor! Why is that any of their business? They then tell you that they will ring back later on to confirm a time. They don?t ring back and you can?t get an answer when you call them! After 58 years with this surgery I?ve had it.
November 2020 by Stefan Zborowski
Impossible to get through most of the time and sometimes you'll wish they never picked up!Doctors have always been great.It's the abrasive, unsympathetic, "computer says no" type that is the issue. Clearly I'm not the first to take offence to the way I have been treated on the phone.
November 2020 by Viki Al
Not possible to get an appointment.. my mum was in the hospital and has been advised to book an appointment with GP, everytime when u try to call and book an appointment they are always fully booked. They say that they will call u back and never do!!!! .. when i went into the clinic there was no people waiting.. liars!!!Absolutely ridiculous!!!
November 2020 by Richard Mahon
Chemist next door know more . doctor said drink salt water suger solution. For stomach cramps and the trotts. Had for 3days . If no different contact 111 . talk about passthe buck. . bloody self medicate or visit minster . best option
