November 2023 by Wild Rose Couture
We couldn't be more pleased with the service and products we get from Orlestone Oak, everyone we speak to is helpful and the delivery drivers are always accommodating of our location.We used to have an open fire, but when we had a wood burner fitted we spent a long time trying to establish the best wood to burn. We tried lots of different types of hard wood and we have found after our first winter with the burner that Oak is by far the best wood to burn. It burns so hot and for such a long time that it becomes the most economical source of fire wood as you use less logs to make the same heat.Another huge benefit for us is that the wood from Orlestone is a bi-product of the construction products they make, so the wood is not being felled for the purpose of burning, this was a very big positive for us as we feel using the bi-product off cuts is the most environmentally friendly way to use wood.Thank you Orlestone Oak.
November 2023 by Patricia Howard
Horrible experience, forced to take Orlestone to Money Claims to recover a deposit for an order we made for a window. We cancelled the order after 3 days, well within our rights, as they could not tell us when they would deliver. For months they promised a refund but it was not forthcoming - only after seeking a judgement against them were we paid.
October 2023 by s m
Lovely team at Orlestone. Ian in the office, Dave delivery.... All helpful, friendly and professional. We've been having their logs delivered for years....good, hard oak....give out alot of heat, always well seasoned.We found them after buying our oak floors from them 20 years ago (oak floors are still lovely too!)Highly recommended!
October 2023 by thomas harper
Lovely milled oak floorboards from Ian and the team. They came up superb after stain and oil and look great laid. Thank you
October 2023 by Liz Nicoll
Just taken delivery of our second load of logs - we know we will be nice and warm for the winter. Thank you Orleston Oak for such great service. Recommend you for looking after us.
August 2023 by Michael Bowen
I've used Orlestone Oak a couple of times over the years. More recently I tried to become a customer once again. Sadly, they are either too busy, or just not interested in any semblance of customer service. As I tried to get some basic details on price and time frames for some items, the communication was slow, and ultimately left me feeling as though I was an annoying inconvenience. I will now find the products elsewhere, which is a shame, as I liked what they produced in the past.
May 2023 by Lee Hurst
Two months ago I picked up a bulk bag of kiln dried oak firewood from the friendly folks at Orlestone Oak. They even gave me a hand putting it in the back of my RAV. Never having burnt oak before, I'm amazed at how much heat it gives off, how long it burns for and how many logs are still left in my wood store. I will definitely be buying another bag soon.
April 2023 by Tim Allard
I've had two loads of logs - one 3 cu metres and one 6 cu metres. Easy to order and both delivered exactly on time. The driver uncomplainingly manoeuvred his vehicle into a very tight spot to tip - so full marks there! Generally the quality is very good with very little unusable waste and what I do like is they are easy to stack allowing a secure stack.
April 2023 by julian Filip
I have had many full loads of firewood (logs and offcuts). They always turn up on time and the wood is really good value. Oak burns long and hot. Driver very helpful and friendly too.Perfect.
April 2023 by Paul Lindfield
Ordered logs through the winter and always get friendly helpful service on the phone, same great service from the driver. Logs are a good mix of sizes and burn well - will be ordering more ?
April 2023 by Diane Shaw
Have been using Orlestone Oak for several years for our firewood. Excellent service every time. Load delivered on the arranged day and on time. Friendly, helpful driver - tips load exactly where we want. Oak burns long and hot. Excellent value for money. Would not use anyone else, would highly recommend.
March 2023 by Rachel Wootton
Amazing and very helpful! I needed to match some awkward sized oak floorboards for a listed building renovation, Ian at Orlestone was so helpful. Helped me source the right sizes and amount I needed and delivered within 2 weeks. This has saved me having to relay a wholeOak floor. Highly recommend this company for its customer service and quality oak.
January 2023 by Gill Miles
We had a stunning oak floor in mixed widths, stained antique oak with a top sheen supplied and fitted by Orleston Oak.Covid lock down made life difficult and caused considerable delay but Orleston stored our floor and always remained in contact.The office staff are very efficient in replying to calls and emails.Everybody who's visited our home has commented on our show stopping floor.Jack heads the firm & gave us sound advice, pointing us in the right direction for what we was in our minds eye, he managed to interpret our desire, provide samples and give us the benefit of years of first hand expertise.Once the floor was laid the Orleston Oak team lightly sanded it by hand ensuring the colour was even & met with their exacting standardsYou may have to wait a little, the demand on Orleston is greater than the team can meet at times but it is well worth the wait.A friendly, experienced, knowledge company headed by a man with passion for his work.We're delighted with the end product, so pleased we decided to listen to the community and get Orleston Oak to supply and fit.A new oak floor of this quality should last 100s of years and I've no doubt people will be admiring ours long after we're gone and it'll still look just as beautiful
January 2023 by Ioc Robertson
Thanks to Ian in Sales and Dave who delivered (and whoever milled it) for 140m2 of lovely oak floorboards. Can?t wait to get it down.
January 2023 by Daryl Butcher
These guys know there stuff. Superb quality products and their installation teams are very good. Highly recommended!
