October 2023 by Wbroofing services Wbroofing services
Drove 30mins to collect some materials once arrived the product needed lifting down which no one was willing to do unless I waited over an hour really disappointing
September 2023 by Charlie Williams
They didn?t have the plugs for our sink that daddy neededI think the store still looks shiny and cleanDon?t worry I?m not giving you a bad review you don?t deserve itI just feel bad for people giving Wickes a bad reviewEven if don?t have everything that people want to getI think Wickes is still a lovely store no matter whatI?m giving your Wickes store in Sevenoaks a 5 out of 5 star ratingHope this great review helps your star ratings go up
August 2023 by Henry Dyck
Would be nice if they had more floor staff. Sometimes it is hard to find specialty products, you need to ask somebody. Some days assistance is hard to locate.
July 2023 by Brian Theodore B
I would avoid at all costs if you're planning to buy a bathroom.After the final payment was made the Wickes bathroom team recommended a unreliable fitter, who I then spent several months chasing to work out when they could do the work.Eventually I had to talk to the Wickes customer service team when it became clear the bathroom representative we bought bathroom from was no longer going to help us.After several weeks of back and forth with them, I managed to get the work done. I say this as a warning; do not buy a bathroom at that branch. Once they take your money, communication becomes a myth.
May 2023 by Asad Malik
Usually there is no one at click and collect. It has happened multiple times I waited at click and collect counter and no one came to attend.I then joined the checkout queue and was then sent back to same counter.
April 2023 by Sandra Dixon
Great friendly service. Staff were more than willing to help and also loaded my car.
April 2023 by Vlad Andrews
Not a single parking space left for tradesmen. Every single inch of land is taken by Puregym sweating atendees
April 2023 by Fabian Popa
As a delivery driver ,this store it?s one of the worst every ,very lazy stuff
February 2023 by Krzysztof L
Terrible service... no one bother to answer call ... 3-5 hours on different departments... if that how they deal with customers then not recommend.
January 2023 by David Breakspear
Absolutely disgraceful treatment by a certain member of staff who accused me of being a thief and embarrassingly ejected me from the shop. Legal action will be following.
December 2022 by jacqui Begley
Never answer the phone - Tried calling to cancel an appointment, call rang and rang for over 4 minutes, I was then told by a recorded message, that there was no one to answer my call and goodbye. I won?t be callingagain and therefore will not turn up for the appointment.
December 2022 by Mick V
Went in for weedkiller, 25 showing in stock .Not one could be found, this often happens here ????Just went in for some kitchen door hinges, loads showing in stock, after 15 minutes of searching i asked where they are? They haven't got any but are due in some time so they add them to their stock list as being in!!!Such a useless store.
October 2022 by A Shrimp
Do not shop at this store! Bought 6 OSB loft panels a few days ago. Wasn?t given a receipt and started to walk out. After realising i wasn?t given a receipt I walked back into the store to be told it was to late to give receipts as the order had been processed and they had served other customers.Darren told me it didn?t matter if I didn?t have a receipt as long as I had a bank receipt of which I had. I showed them this when I returned back to the store 2 days later for a refund after not needing the items. I was then told by the store manager Damien (who I have to say was incredibly rude) that it was my fault not to get a receipt even though I had tried and was told I didn?t need one. Yes I should have gone with my gut and insisted I got a receipt but we?re talking seconds after the transaction was made I asked for one. Darren also shouldn?t of said I didn?t need a receipt in order to get a refund.I?m escalating this now with wickes due to the extremely poor service.
October 2022 by Charlotte Lawson
Liam helped us so much with our campervan build! He went above and beyond to advise us and help us choose the best materials. Wickes is very lucky to have such a hard working person
August 2022 by Medley of activities
Always full shelves plenty of room to navigate inside. The prices are very reasonable for this type of store. Staff where friendly and quick at the checkouts
