July 2023 by Peter Brooks
The people in this branch are the most helpful and knowledgeable of any bank I have encountered in 50 years
March 2023 by Canadians on dday uk
Only 2 staff on,ordered new card.Other one was damaged done in 5 minutes .
March 2023 by Canadian ww2 reanactor uk
Only 2 staff on,ordered new card.Other one was damaged done in 5 minutes .
November 2022 by Paul Jackson
Shame they cannot accept Cash
June 2022 by Brad
Not acknowledged or greeted when you walk in. You need to sit yourself down and wait with the other customers and hope you remember the queue order.When you do get through to a member of staff you are met with a pretentious and rude manner. No aggressiveness or profanity but just spoken to like you're a piece of ****!The customer service has really gone down hill from around 5 year ago when I was regularly banking there. Shame!
April 2022 by Elena Tishkova
Always good service and very helpful people
October 2021 by Alice
No more counters where you can deal with real people - only the paying in machines which never seem to like my cheques!
March 2021 by Adele Wells
Drove 3 miles during lockdown today, based on Google?s opening times, only to find branch is shut for a month due to refurb! Waste of time: Would have been good if this was updated.
October 2020 by Cece Hope
Bit odd
September 2020 by NICHOLAS RUPERT SWAINSON
I WENT TO THE BRANCH TODAY 16/10/2019 TO FIND IT CLOSED FOR ,PRESUMABLY, RENOVATIONS WITH NO APPARENT SIGN SAYING SO OR WHEN IT WOULD RE-OPEN ? THE CALL CENTER IN INDIA WAS ADAMANT THAT THE BRANCH WAS OPEN !
September 2018 by Alin Buda
Lovely people but really slow moving for simple tasks. The website is useless. Poor user experience.
Also the phone number is not for the Sevenoaks branch - is just a number in a call centre.
Added stars for great experience. Still, a lot to work around. The poeple are kind, the system is outdated.
May 2018 by Steffie Wright
Good helpful little bank. Staff are friendly as always.
September 2017 by William M
Have had surly service from here before
September 2017 by Richard Young
Efficient friendly staff, usually short queues.
July 2017 by Evelyn Orrell
Very helpful staff.
