November 2023 by Teresa
I took advantage of visiting the store three times so that I could assess the mattresses to my satisfaction. I was in fact, advised to test the mattresses as much as I wanted to. I didn?t feel pressurised by the staff and felt I could take as much time as I wanted to. Any questions I had were answered concisely.
November 2023 by Marchia Condon
Seems like there delivery service and communication is very poor.We have ordered a mattress and should of heared when it's to be delivered, but nothing yet.We have called Orpington branch about 5 times., they say they will chase it up and get back to us. But never do..Now waiting for someone from CS to get back to me today.. why is it so difficult to give us a delivery date??Very frustrating..
October 2023 by Chris Morris
If you're in search of buying a new bed, then I recommend this store to be at least checked out before a purchase! My wife and I so very pleased to have bought the bed of our liking (Slumbeland model) with a suitable mattress to fit. The excellent varied choice range of beds/ bedroom furniture are all here to be found across the spacious ground and 1st floors. An excellent professional customer service with a knowledgeable feedback from staff member Paul (..thank you Paul!) certainly made our decision easier to buy. Bensons (unit 4b) is tucked away at the far end of Springvale retail park, St.Mary Cray, Orpington, Kent, just off the Sevenoaks Way (A224). Bus service No.51 at stops (R - Station Approach soutbound) and ( A - Springvale Way northbound). St.MaryCray railway station (NETWORK SOUTHEASTERN / THAMESLINK services) just several minutes walk from the store. Plenty of customer parking spaces very close to the store, including disabled ? parking, entrance and access, and a lift inside to the first floor. A bright, modern, clean store with an organised layout of furniture displayed and walkways to access. Look forward to our delivery, they also provide a service (with a charge installed) to takeaway your previous bed. Pleasure to do successful business at this branch of Bensons with an overall happy outcome. Delivery on 23/10/23: My wife and I praise 'Bensons For Beds Orpington'....we therefore thank managers Paul and Kash ( ? recent thank you call...), and too an efficient service from delivery staff Emanuel and Bogden. Excellent! We both very happy customers. Rating 10/10, A1. All the best, Chris. ?
October 2023 by Patricia Morris
I would recommend Bensons. My husband and l picked a lovely bed in store, with help from Paul. Arrived on the date l was given by two very good delivery men, who put covers over their shoes to protect my floors. All went very smoothly from beginning to end. If only every purchase was like that. That why l give Bensons 5 stars. 10/10 Well done.
October 2023 by Jerome Kalan
Good experience all round, from purchase from sales person in the store to communication throughout the process (incl. delivery times, options, emails and text messages) through to the delivery experience.
October 2023 by henhall sawyer
The store team were fantastic and we cannot fault them at all. However the delivery process was shambolic. Missed dates, bed delivered without a mattress and finally weeks after the bed being delivered we received our final item via a courier.3 stars given just because the store team were brilliant throughout.
September 2023 by Patricia Pinner
Very good custom service from ordering to delivery of the bed, would definitely recommend using Benson for Beds to friends and family
July 2023 by Corina Smith
Good shop, Paul in particular was very friendly, informative, and not pushy. Was attentive when we needed here, left us alone when we didn't.
June 2023 by Jas Jandu
The whole process as a customer has been nothing short of excellent. Jamie in store was so helpful and polite, he helped us with product selection. We were kept updated about delivery throughout. The delivery team arrived on time and were also polite and very experienced. The products are first class and quality - much better than Furniture Village!
June 2023 by Amanda Woodman
Lovely matress, and bedframe. However I did ask for assembly I phoned up customer service on the delivery day and was informed it was not arranged for assembly.I struggled with my 72 year old mum to put together. I have fibromyalgia and pulled a muscle in my rib trying to do this.
June 2023 by Emilia Pound
Nothing short of brilliant! Lady was friendly and absolutely brilliant, we didn?t?t buy as we hadn?t got a move in date but she gave us the quote that she would price match when we were ready
May 2023 by D J
Misleading advertising and missold mattress-Slumberland clima control mattress.I am leaving a review in google, as when I tried to leave 1 star for their trustpilot review request, it will not allow me to post! Clearly Trustpilot is no more Trust worthy and manipulated and controlled by companies themselves! Trying luck with google!Regards to mattress: I would suggest people look elsewhere to avoid aggravating back issues from this mattress! Tried this mattress for firmness at Orpington store before ordering. However the mattress delivered was way less firm and had non uniform thickness. Clearly they have skimped on the filling when they charge you that extra money for firmness.Customer service is unhelpful and say they can?t do anything even when they deliver a faulty/missold goods. Will not recommend this company.
April 2023 by Andy MacDonald
Very helpful sales assistant. Bed was delivered when we were told at purchase. The delivery team were excellent. Love the mattress, very comfy.
April 2023 by Sarah Rackley
We were offered a follow up call if the bed went on sale. The bed did go on sale and we ordered it. I recommend you speak to William at this store, very helpful.
April 2023 by Tunji Abimbola
Very good experience. Items delivered on time and offer was made to replace damaged part immediately.
