November 2023 by Leaston leaston
Very rude and unhelpfully, I'm actually thinking of changing where my prescription is picked up, have never experienced this before at this pharmacy, they were always so helpful
October 2023 by Mike Wilks
There are always problems whenever I go to collect a prescription from the pharmacy. Either they don't have my prescription ready, they have an issue with the supplier or one or other of their systems is down. Not once have the pharmacy contacted me to inform me my prescription is ready to collect. I simply don't think the pharmacy can cope with the demand of the local area, whenever I enter the shop there is a queue to the door. It's very frustrating considering Boots has a monopoly over the Sandwich area. In future I will be using Manston Tesco as my pharmacy despite living at a walking distance from Market Street. Honestly incredibly dissatisfied.
July 2023 by i witfit
I wanted to buy something off the shelf..lots of busy bees in the pharmacy, one helpful girl stocking up..no one on the till. Ah I thought I will try online, easy, only problem, no sign of my delivery..so which is quicker.. neither the whole of the Boots group are a waste of space..at least if the Americans decide to close the shops service will not be a problem as there will not be any..
March 2023 by Nora B
Don't ever answer the phone, so we could not confirm opening hours to ensure prescription was picked up... Time stated 18.00 closing but they were shut with sign on door saying they close at 17.30.
December 2022 by David
Always chaos, always poor customer service. I live in Sandwich (and Boots have a monopolistic position in Sandwich) but I have now changed my nominated Pharmacy to a Pharmacy in Deal which is a drive but, at least they have staff that are customer focussed !
October 2022 by Eleanor Jennings
Avoid. Their phones don't work (apparently). BT are unable to fix their phones (apparently). Mmm
September 2022 by Ali Ajwad Abdullah
Sometimes don't receive prescriptions for days but the clientele can be quite rude.
July 2022 by Tim Wright
This is the second month in a row I have not been able to collect my prescription on time.The most recent being on Saturday morning and found them closed until 12:30 but due to work commitments I could not wait.And today (Monday) I finally received a txt message my prescription - which had been authorised by my doctor on the preceding Monday - is ready for collection. So I drove from north London where I am currently working nights to find them closed between 12:00 and 15:00, and as I will be in Cardiff from tomorrow for the rest of the week I have had no choice but to wait and be late back at work in London this afternoon.I have now changed to another pharmacy who I hope will be more reliable.
June 2022 by Emma Wright
Awful. Shame I can?t give this place 0 stars. They do not answer the phones at all. They lied to my face when she told me they did answer calls, when they are open. I was in the pharmacy at the time I was calling watching them ignore the phone. It took 10 days for me to get my prescription. No apologies at all and when I went in, it wasn?t even ready. Avoid if you can.
April 2022 by sneakybeach
Poor Phillip didn't get much love and attention from his mother as a child.Sandwich staff are always busy as there the only pharmacy in the area,they've always been very pleasant and helpful,maybe a little respect and consideration would go along way these people have worked throughout the pandemic.
February 2022 by Philip Harrison
Horrendous service. The phone just rings and is never answered.Pharmacists are the laziest, rudest people. Three of the four staff in the shop were standing at the back doing nothing but avoiding people whilst the phone continually rang and one staff member served at the counter
October 2021 by Jane
A wonderful and kind Boots Chemist. I had my Flu Vaccine there today and the Pharmacist and other staff members were so welcoming and efficient - thank you.
October 2021 by Jane Kinnaird
A wonderful and kind Boots Chemist. I had my Flu Vaccine there today and the Pharmacist and other staff members were so welcoming and efficient - thank you.
September 2021 by Derek Solley
Terrible
September 2021 by Shala
Horrible service! Lazy and rude staff. They are not customer oriented at all. They keep customers waiting whilst they are chatting away at the back. Most often have to make two trips to collect the medication as they are not well stocked. One woman had the audacity to make a personal remark regarding my medication. Shocking that Boots has employees of this calibre ! I will never visit Boots Sandwich again ,and my prescription will be forwarded elsewhere.