March 2024 by Mick Mount
only drove past on visit to other place
March 2024 by Lorraine M
Stayed for 1 night Tracey in reception very helpful. Room was spotless inc bathroomRestaurant food very good couldn?t fault the standard nor the staffHave stayed here before and a good location to Rochester
March 2024 by Mart Brown
Tired and incredibly under staffed. Residents that weren't on a meal deal had to eat elsewhere. I was, fortunately. Food was okay.
February 2024 by robert cotta
Very poor cellular service also poor WiFi in the hotel, could not this for business
February 2024 by TUBZ SWEETZ
Reception
February 2024 by Richard Jackman
A good Premier in - easy check in and good sized rooms, restaurant is in the hotel which is good - food came out quick and was
February 2024 by stephen belham
Used beforeBreakfast was not
January 2024 by Pam Gregory
We used the restaurant for my Grandson's birthday. No bitter available in the bar which was annoying. Although the restarant was empty our party of 7 had to book in at 6 pm. The chef had to be persuaded to stay and cook our meal. Which was dissapointing to say the least. Needless to say we will NOT be returning.
January 2024 by David Gallagher
No food being served in restaurant, so we went to McDonalds across the road and sat in the bar to eat it only for 2 members of staff started being very rude asking us nor to eat outside food in restaurant which we said we are in the bar.Then they started asking us our room saying block the lift don't let them to there rooms, I've never experienced anything like it,you would of thought we had committed a murder.Never again.Nearby activities: No
January 2024 by Be Nice
I love a premier inn but the pillows were too hard here the room was a bit small for a triple family room and can?t get through to reception on the phone and the bed was quite small for a double it was a bit chilly and the 24 hr McDonald?s opposite full of cars honking and ppl smoking outside all the time is off putting also it?s 40 minutes walk from Rochester
January 2024 by Michael Rousell
Only spent two nights. Will not be going back . Beds uncomfortable. Breakfasts was good had to pay twice because manager forgot to add £0.97 pence. And if you are going and want a taxi .beware they are very unreliable. But good
December 2023 by British Broker
What a shame as the other premier inn we stayed in (Ringwood) was amazing. This location, i would never stay in again. We were supposed to be booked with our family, however when we got our key card and went to the room, there was already someone in there! Imagine if it was a naked man or two couples getting intimate and our 6 and 12 yr old saw that! Then, a few hours later we had supper. The "dough balls" were harder than a hockey puck and my brother's medium rare steak was cremated. Thankfully the didn't charge for the dough balls and took them back. They also brought back a stake that was properly cooked. Good job. After we ate, we went to the bar and was told it was last orders. It was 9:30pm on a normal working Wednesday so basically the staff couldn't be bothered to work their full contracted hours and wanted to leave early. There was 9 of us, plus, around another 10 people. During the time they closed, several other patrons came in and to their shock, were told the bar was closed. It was supposed to be last orders at 11pm, and we've flown 4500 miles to see family so wanted to spend more time catching up. Then, this morning when we went to get breakfast, we were told the kitchen was closed and that it was continental breakfast. No, this is not acceptable. I'm now looking for other hotels as this is a joke. If you're reading this, DO NOT STAY HERE, YOU WILL BE DISAPPOINTED.
December 2023 by Phill Grimes
Fantastic hotel, extremely clean with brilliant staff. Cannot fault the place. A definite return trip here.Rooms: Extremely clean and well maintainedFood & drinks: Thyme bar here was great with fantastic staff.
December 2023 by Augustina Nketiah
Very tidy bedroom and excellent breakfast. Staff were very helpful and polite. Just didn't like the fact that my room was overlooking the train tracks. I kept being woken up by the noise. Other than that, everything else was perfect.Rooms: Very neat and tidyFood & drinks: Excellent breakfast, lots of variety to choose from
December 2023 by Daniel Winter
Proper grim.Room 31 smelt to the high heavens of damp, it was clear the room had been flooded and not repaired properly. Complained at reception and told no other rooms available.Breakfast was disgusting, bacon undercooked, dirty plates and cups.This place is great if you are easily pleased and have low standards, if you?d like a clean place to stay and a well cooked breakfast don?t go here.
