January 2024 by Andreea Cretu
Only because 0 stars is not an option.Extremely rude receptionist, with no customer care experience or interest. Upon booking they tell you to arrive 10 minutes before 8 am if you want your vehicle back the same day, but when you arrive there as per their instructions they turn you away as it?s not 8 am (shouting at you through the door).The website didn?t advise the type of garage and that it cannot accommodate for LWB and high roof, so after waiting over 20 days for this booking we was turned away with no further explanation or help because the van won?t fit in their garage.AVOID AT ALL COST!!!I won?t trust them even with a toy car !!!!
January 2024 by Philip Leeson
Battery needed replacing not easy job in the place it is located fitted no fuss great
December 2023 by Nathan Stanyon
Both staff that we dealt with were delightful, super chatty and willing to tell us all the ins and outs of the MOT. We even had a licence plate bulb replaced completely free of charge, so a MASSIVE thanks for that too. All completed in around 50mins, great service imo. Would use again.
December 2023 by Ryan W
Got my MOT and service done today great experience can?t complain, staff was very helpful and quick.
November 2023 by Ron Evans
Pre ordered tyres online with booked fitting. Good value. Service was very good.
November 2023 by Lee Vb
What can I say .. rip off merchants. My Mrs took her car for a mot as was pushed and pushed to join halfords club. As she didn't want to do this they had to find something to fail her 2016 29,000 mile ka well they said her headlamps were too high and wanted £15 per lamp to adjust them but they couldn't do it on the day so I told her to bring it home . When she got here I sat in the car and pressed the dip button on the dash and they dropped. Yep that's right they didn't even bother pressing a button. They just wanted to fail it . I took it to autocraft in larkfield and surprise Surprise it passed. I think it says it all. Halfords are a total rip off and I wouldn't recommend ANYONE ELSE TAKING THEIR CAR THERE FOR A MOT
October 2023 by M R
Booked my wife's car in for a bulb repacment. The job was a lot harder than just opening the bonnet and swapping old for new. The mechanic and receptionist were brilliant, helpful, and friendly.
October 2023 by Hayley Matthews
My car went for its first MOT today and within an hour I had a call to say it was ready, when I got there they told me it originally failed for headlight alignment but that they had sorted that out FOC and retested it to save me having to come back for a retest! Great service and would definitely recommend!
October 2023 by Jakub S
Went for aircon check yesterday. 11:30 appointment and been on time! This supposed to take up to 4 hours which is ridiculous for air con check. However been told that I'm their last customer and check will take them 2 days.Waste of time!Joke
October 2023 by Callum Ross
Excellent service from Liam, Adam and lady on reception. Fast & efficient. Highly recommended the team here
October 2023 by Chris Hagendyk
Totally screwed over. Had an MOT there, three person entered the mileage in KM .. it was a fail on a blinker bulb which they replaced on the spot then Passed the MOT transposing the KM mileage into MILES. In other words, as far as MOT is concerned we drive 52,000 miles in one year, 30,000 of which we done in the 15 minutes for the bulb change. Of course one doesn't notice till car needs to be sold and it cannot be sold and it will take 3.5 weeks for MOT to change their system. How can a system accept a 30,000 mile difference on the same day?When I went back to ask what to do the ladies on the front desk were quite rude.Was told I should check all the details when I am given the MOT. Never have I had to check the government compliance or accuracy of a document given to me by an appointed government representative.When I called MOT they said also one should check as they receive calls every day with wrong mileage and even plate errors.
September 2023 by Samuel Anderson-Burrell
Came for MOT. Left car after 9 in the morning. It was very busy on a Saturday, so busy thar I had no where to park. They took it in. Then within a hr they had done the checks and the car passed with flying colours. Came back to collect after midday and all was well. Would use again
August 2023 by Barry Fleming
Took my car for an MOT. I got a call saying it had failed as the headlights needed adjusting? (The 1st time in the cars 10 Yr life)They said this will cost £15 per side so £30 in total. I said I was outside and wanted to check. The mechanic showed me on the machine that they were high. (I'm kicking myself that I didn't check what the adjustment was inside the car) I stood outside whilst the adjustment was done and I didn't see tools being used and the bonnet shut after 30 seconds. This £30 cost me a £ per second. I'm certain the adjustment was just moved inside the car and the headlights wasn't even adjusted but because I didn't check what the adjustment inside the car I can't prove it.So if you are taking your car for an MOT make sure your headlight adjustment inside your car is on zero. Because a £30 charge for 30 seconds work is just daylight robbery.UpdateI have had my headlight adjusters checked, and as you can see from the photos. There are no witness marks on the adjusters proving no tools were used to adjust the headlights.Don't be fooled by getting a cheap MOT as it will end up costing you more in the long run.
August 2023 by Adrian Dinita
I should have listen my friends when they told me to stay away from having an MOT at HALFORDS!!!The experience in shops had been amazing,but I'll never shop from them ever again (been a regular customer because of my job)!!!AVOID FOR an MOT AT ALL TIMES!!!THEY COMPLETELY SCAMMERS!!They wrote repair asap (minor defects) because of "headlamps lens slightly defective",are you for real?!?? Rude lady at the front desk, when asked about the issue she couldn't care less. When asked what's worth with the headlamps she said they defective but couldn't give me a reason why!!! Pictures attached!!!
August 2023 by Melanie Selmes
Went on Saturday for wheel alignment. Dropped the car off at 11.30am as booked. They weren't busy. Only had 2 mechanics working who were often chatting to friends dropping by, smoking and strolling around like they had all the time in the world. They finally got round to my car at 2pm! It took the mechanic exactly 19 minutes to do the job! When I queried to the receptionist about how long it was taking and what's the point of making an appointment she was rude and abrupt. She informed me it's a drop off slot and they were very busy. That just seems wrong. Someone came whilst we were waiting and they went straight in! (They weren't booked in) I should have listened to family who warned me about them. Compared to kwik fit up the road who have toilets, lots of seating in their spacious waiting room, free coffee etc, friendly staff and about 8 members of staff Halfords had no facilities and rude reception staff who didn't seem to remember me eventhough I went in 3 times in the space of 2 hours and spoke to her. They just seemed customers were in the way of her having a nice day! Avoid!
