January 2024 by Grace Flynn
Very helpful fixing my screen today, a good price and excellent customer service :)
December 2023 by Eve Lemay
Terrible experience. Rude, totally ripped me off and refused a refund when my phone broke an hour after them "fixing" it. I confronted them after getting my phone fixed somewhere way better and they were dismissive and flat out rude/boarderline agressive. Called me a liar. 0/10. Dont go here or give them any money. Complete waste.
October 2022 by Mari Kopecká
Very helpful and friendly staff
October 2022 by shivalik suri
Very nice service ..
October 2022 by Ollie Ross
A great help
October 2021 by Albert Edwards
Computer upgrade good but paid
October 2021 by Dinesh Khatri
Very good and friendly staff
October 2021 by Mark Starr
Absolute rubbish.I took two S6's for repair. Two screens were required, one was fine, I admit, the other was given back with the screen broken, also the return button does not function properly. I was given a free case as an apology I guess, and that was that. Don't bother going here, there's more conscientious repairers about, I'm sure.
October 2020 by Robert Jones
The best shop for mobile repairs in Thanet .A family run business and all staff are very friendly .They have a large range of second hand phones for sale with accessories for most models.
October 2020 by Kelly May
Had my screen repaired here and also had a screen protector put on top to stop it cracking again the very first time it was dropped the screen underneath the protector cracked took it back as had receipt would not even entertain trying to replace it only wanted more money to fix it again absolutely do not go here they and not trustworthy or honest people
October 2020 by Christy Shilling
Very rude & over priced
October 2020 by Gemma Turner
Bought a 'brand new' phone from here yesterday. Got it home and put my sim in and a list of contacts (all Asian) appeared. Went to WhatsApp and there were months of messages in there, none of them mine. Took the phone back today as it's not a 'new phone' as advertised in their window. Instead of an apology and my money back I got told no refunds. I referred to consumer rights and the government website but apparently the law doesn't apply here. I explained we dont want to purchase something else from them because the trust is gone and when we then looked for a replacement on line, we found them cheaper also. After nearly an hour of point blank refusing to return our money they did a factory reset on our phone without our consent! Which wiped the evidence of this not being a new phone.Dont give these people your hard earned money, they aren't trustworthy, they dont follow consumer laws and have no moral compass.I feel genuinely sorry for the older generation who shop here and may not understand what they are being mis sold.
October 2020 by Terry West
I politely enquires to whether a family member had sold a phone to this shop to be met with aggression and rudeness.The family member has learning difficulties. I was enquiring only to establish what had happened to the phone , an IPhone x which he was given £30 for, it was less than a year old.The attitude of this shop owner is obviously to just rip people off.Stay well away !!!
October 2019 by Alex Pacan
great custemer service, ive been using the Walk and Talk for Long time Now and they've never disappointed me,
October 2019 by Abbey Lin Ng
Absolutely disgusted with this service. My mother took her phone down to get the SIM card tray open on her iPhone. After returning an hour later they have BROKEN the screen. Half of the screen is now pixelated and the phone is now unusable after only asking to open the SIM card tray! My mother also gave them a SIM card key to open the phone which they didn?t return to her as well! Incompetent staff, very poor service and clearly trying to rip people off! Do not use. Shut this store down.
