May 2023 by Max Daley
Very efficient today.
April 2023 by DEMON NATIONz
Thanks Henry, sorry for delay on the review great customer service always helpful everytime I go into your store. ?Definitely recommend to people.
March 2023 by Google user
I was told by work colleagues to try out Tool Station in Westwood Cross, rather then my other outlets which I always used. I couldn?t believe how much better this place was. They sell the same stuff as all the other stores at a competitive price which is good. By far though, which really stood out to me, is the customer service! I go there now for everything. I?ve have 4 different staff help me and everyone of them are willing to help above and beyond. I give this place 5 stars, I would give them 10 if I could. Hope this helps ?
March 2023 by VEGA SEZZ
I was told by work colleagues to try out Tool Station in Westwood Cross, rather then my other outlets which I always used. I couldn?t believe how much better this place was. They sell the same stuff as all the other stores at a competitive price which is good. By far though, which really stood out to me, is the customer service! I go there now for everything. I?ve have 4 different staff help me and everyone of them are willing to help above and beyond. I give this place 5 stars, I would give them 10 if I could. Hope this helps ?
February 2023 by Alex Rob
Emily was fantastic so helpful and friendly. Thank you
February 2023 by aboubilal k
Excellent customer service!! only down thing is , every time I want something is not available in store , even is just small bit
December 2022 by James Stevens
Really disgusting customer service, walked in to the ramsgate branch to pick up my order, one miserable guy serving one other person looking through a catalogue, stood there for a while, I then asked is anyone else serving, he said there picking, he came over and just said NAME, he then walked off came back and threw it on the desk and walked away . Should have gone to screwfix.. very bad?
October 2022 by guy underwood
Manager of this branch is an unpleasant woman who is very aggressive in her mannerisms, I'd rather wait for one of the other friendly staff.This has been brought to attention of higher management but she seems to still be in situ shouting and bawling at paying customers.
October 2022 by mark cutts
Very poor customer service and very inexperienced staff, who don't know the products and are not fast at what they do, the idea of Tool Station is such that when we are in need of something quickly, the service should be there and we should get what we want in a reasonable amount of time, one member of staff dealing with click and collect and general tills, is unacceptable, in future I will go elsewhere where I can get a fast and efficient service.
August 2022 by Simon Sackett
Every single time I order something to collect from this branch there's just one person on the tills serving and everyone else can be heard talking behind the scenes somewhere. I've spent more time here waiting for staff to appear than actually doing the job! Don't bother if you want something in a hurry.
August 2022 by Brian Mulliner
Popped in store when passing. Explained what I wanted as I did not have item number. The lad in store just did'nt want to help. More helpful in Canterbury store. Staff should take a leaf out of screwfix staff, attitude and helpfulness far exceeds toolstation staff.
August 2022 by Sufyii
Since Toolstation open in thanet till now all the staff are very friendly and helpful, no mis around you'll get what you looking for.Highly recommended.
June 2022 by Antony Ding
Parking is a bit of a nightmare with the formula1 place dead opposite, the warehouse doesnt always have masses of stock so its worth checking before you go..
April 2022 by Andrew Craven
Great helpful friendly staff as always 5 Stars
March 2022 by Perry
The old woman that works at toolstation has a very unpleasant and unprofessional attitude. NO I DON'T GIVE OUT MY PERSONAL DETAILS !!!!
