August 2025 by Rob McCrae
I shared a 30 second moment in time with Nicky and where he could have fobbed me off he actually went out of the way to help me, even though I have a terrible resting beach face which I'm hoping will soften with time. Props to him.
August 2025 by Sabita Challinger
Experience is very positive. Manager n all members of staff are very friendly. Very Helpful n full of Empathyxxx
July 2024 by becky ryder
Financial check up call with Nick, he was very informative and patient while talking me through different options for my current account, highly recommend.
The team in store in Margate are also great and very polite and swift to help when visiting the branch.
April 2024 by Elizabeth Croker (Liz)
Very efficient, friendly, helpful staff. Very competent and kind. Thank you.
March 2024 by Richard South
New customer and popped into the bank for the first time and received excellent customer service from Alex. Thanks for the help today!
November 2022 by Billy Watson
Waited to speak to someone for 1 hour and 46 minutes to be cut off. Boy on the phone was rude and unhelpful and just transferred me because he couldn?t be bothered to help. Waiting 3 weeks for a replacement card!!! Absolutely stupid! Shutting my account and going to Halifax
November 2021 by TUB'S WORLD - Author Gernel Darrell
Nat West is the Top English Bank... Staff Very Helpful ???
April 2021 by Sue Anderson
The staff are lovely, very accommodating and really helpful. They were able to deal with my queries swiftly, and I only had a short wait before using the counter service. Excellent customer service.
March 2021 by Stephen O'Neill
Website for Margate branch says closes at 3pm, went there, closed at 2.30pm???
September 2018 by Piero Del Grosso
Professionalism equal to zero ... Every time you have to follow a long queue for an operation at the counter.Very disappointed.
September 2018 by Zacharia Grierson
Perfectly acceptable bank.
August 2018 by Michael Lee
Allways happy to help
July 2018 by Chrissie Rowe
Staff helpful while you wait, even good at keeping children entertained and gives water to dogs if they are waiting a while.
April 2018 by Sue Kenten
Banking seems efficient enough but there are more machines than staff as is usual these days but why does this branch never clean its frontage? The cash machines outside are filthy but much worse is the accumulation of litter and debris in the basement. Looks terrible. Do none of the staff notice this?
October 2017 by The RuddYardBear
Whilst the new decor is nice it's totally mayhem when it's busy with the open floor plan, staff there are very cold and say hello because it's in their script but for the 2 times I have been in there I have not had a satisfying experience there.
