July 2023 by Google user
I have been staying with my Daughter in Margate when I went to an ATM to check my balance I noticed that my account was not what it should have been, money had been taken out without my consent I went to HSBC in Westwood cross, an employee Ms Pinn put me at ease, she was very professional it was all sorted money that had been taken out was put back in my account. I can not thank the staff enough, but a big thank you to all anyway.
April 2023 by Marian Adam
very good staff
April 2023 by Sarah Adjani
Went to this branch today as had been told I could change phone number associated with a business card in branch. The assistant told. me I could NOT do it in branch without a signatory. This info was absolutely WRONG. I was then informed when calling the customer service number that I COULD do it in branch and in fact HAD TO go back. I do not live in the UK so I can't go again. How is it that staff DO NOT KNOW WHAT THEY ARE DOING? Shockingly bad service.
December 2022 by Andy Ralph
Total no help. You get the same answer to every question.Do that online.
November 2022 by Brian L
Westwood branch Broadstairs is a waste of time. No counter to draw out any large amounts of money, the paying in machines are worse than useless. Opening hours are pathetic. Myself and the rest of my family will be moving to a different bank.
November 2022 by Perry
Save yourself the agony and frustration and go to HSBC Canterbury. ??
November 2022 by Ron Manser
Plenty of staff to help resolve my problem.
July 2022 by Ameena Kara Callender
Limited hours & no counter service.Bad customer service.
December 2021 by Zeta Yarwood
Not enough staff. Terrible customer service with long queues.
July 2021 by Natalie Ellison
With the plan to close Ramsgate branch I'm forced to use Westwood Branch which has no face to face counters. Staff there can't do certain things because of this. Also to pay both coins and notes you have to queue at 2 different machines whereas the Ramsgate branch had the facility of a Dropbox which you can pay both at the same time. But my biggest complaint is the opening times 9.30 should be at least 9 and not being open at all at weekends is atrocious. I'm a NHS worker and am basically sick of big companies using Covid19 as an excuse for not providing a decent service. Banks I would of thought are an essential service and its about time they provided a service. I have banked with HSBC since 1989 and am seriously looking at finding a different bank!
June 2021 by Natalie Mortimer
With the plan to close Ramsgate branch I'm forced to use Westwood Branch which has no face to face counters. Staff there can't do certain things because of this. Also to pay both coins and notes you have to queue at 2 different machines whereas the Ramsgate branch had the facility of a Dropbox which you can pay both at the same time. But my biggest complaint is the opening times 9.30 should be at least 9 and not being open at all at weekends is atrocious. I'm a NHS worker and am basically sick of big companies using Covid19 as an excuse for not providing a decent service. Banks I would of thought are an essential service and its about time they provided a service. I have banked with HSBC since 1989 and am seriously looking at finding a different bank!
June 2021 by Al Bad
Really annoyng that they still work on a limited working hours. Usually people are at work between 10-16.00 so no time to pop in anymore. And weekends now they are shut. Banks got really complacent over this Covid situation, I did understand before where cases were high and there was a risk but now everyhting is almost back to normal, everyone back in the office or at their workplaces, yet banks get away with beins so LAZY. Please resume your normal working hours.
January 2021 by Matt 9681
I couldn't even find it based upon Google map location.
October 2020 by Mikey Moore
Staff always polite and helpful, I have never had any problems.
October 2020 by Hailie Mitchell
Good service but extremely unhelpful that you are closed on Saturdays.. Your current opening hours in no way support full time workers.. When are we supposed to bank?
