October 2023 by Teresa Morgan
Good selection of jewelry. Staff pleasant and service good
August 2023 by Mandy Smith
Staff ate so helpful and go above and beyond
July 2023 by Bella Libe
Terrible costumer service at MaidstonePoor qualified saleswoman
July 2023 by Kathryn Buckley
Staff only doing their job. Bought a really pretty bracelet with an initial A on for my daughter. Sitting in the car and it broke. Took it in store to be told ?it looks like it?s been pulled, we will only swap it for you this once?. Told them no I don?t want a swap I want a refund. Store refunded when I looked at receipt it was only £29 (total value £49.50) asked why, she said we are only refunding you for the bracelet and not the initial. I said that?s ridiculous why do I just want an A with nothing on when it?s faulty and I bought it as one with the A on as displayed in the window. Asked to return the A they said no because it?s been worn, and that they don?t do refunds only do store credit, so they credited me with £17 instead of £20 which is just ridiculous. Because I?m £3.50 out. Avoid here, staff may seem pleasant but quality is so, so poor!
July 2023 by Frederick Hookins
We had a terrible experience with Warren James, we bought a dress ring from this company a few years ago for my daughters 21st birthday. 3 stones on the ring fell out so we took it back for repair and they charged us nearly £40 then a few weeks later the same thing happened again, only this time just one stone dropped out. They charged another nearly another £40. We tried to explain the situation and questioned whether we should pay for the extra work. We got the repair done but no way we will be doing business with Warren James again. Do not use this company their customer service is very poor, they certainly do not look after their customers, it also seems to me that they are all about profits over people. Please do not use this company.
July 2023 by Fred Hookins
We had a very bad experience shopping here, please do not use this shop or the company.
July 2023 by Jolanta Liberadzka
Terrible experience avoid this shop !Poor costumer service
July 2023 by Beatka Liberadzka
Terrible costumer service at MaidstonePoor qualified saleswoman
June 2023 by Farris Willson (Farris)
Amazing people, amazing prices and love the simplicity so I can actually find what I?m looking for without it being too over complicated. Thanks guys.
May 2023 by Farris Willson
Amazing people, amazing prices and love the simplicity so I can actually find what I?m looking for without it being too over complicated. Thanks guys.
April 2023 by Marsha Todd
Perfect shopping experience. The staff were friendly and knowledgeable. Thank you.
January 2023 by Anne Binsted
Very pleasant service in every way. The people working there are very helpful and friendly.
December 2022 by Neil Mearns
Good quality jewellery and excellent prices. Staff are very helpful and patient.
March 2022 by John Lambert
Good service and very helpful
January 2022 by Kevin Alonzo
Best in town.
