March 2024 by YIn Lok Lee
Staff very bad
March 2024 by Carole Robins
If I could give minus stars I would!!!! They seem to deliver post when they can be bothered! If it?s lost or damaged no one really cares & make it so hard to make a claim or contact anyone for help!
March 2024 by julie robinson
Poor service...constantly being sent emails and texts about non-delivery.Saw royal mail vans twice in my neighbourhood yet no delivery?! Not royal at all!! Shocking...
February 2024 by Trident Towing
Always friendly & helpful
January 2024 by Andrejs Grablevskis
Constantly reporting no one at home without attempt to deliver. Fixed by ring video bell
December 2023 by david porter
Shambles as a royal service...
December 2023 by Alan Boyd
Only opens 4hr a day to collect parcels the wont leave at the house when no ones in
November 2023 by Marie Fars
My young daughter had a birthday card delivered this week which had been purposely opened and the money contents taken! Absolutely disgusting. On discussing with other residents from my local neighborhood estate the same had happened to them on a few occasions with both cards being fully opened and also parcels.
November 2023 by Jasmine Haskell
A lot of the negative reviews on here are for Royal Mail as a company, which is a bit unfair. This delivery office is staffed with friendly helpful people and there?s parking, which is hard to find at delivery offices usually. The opening hours are limited but they open twice a day most days and for a few hours on Saturday.
October 2023 by jamster mtb
Used to be a really good drop off location as it was easy for when dropping off parcels on my way home from work but now they have silly opening times
October 2023 by Dimitar Dimitrov
Drivers are not coming to my flat door and this office is always closed... impossible to contact them through the phone except you dont want to spen an hour waiting... worst delivery experience
October 2023 by paul GD
I have ordered a pack from amazon with prime delivery, the parcel was received from royal mail today and it was to be ordered with 1pm special guaranteed delivery, but now they won't send it because there was no driver for my parcel. One of the worst DO's ever.
August 2023 by richard beckham
Absolutely useless. Closed half the time. Dread it when I?m getting a parcel from Royal Mail as it usually means I get it a week later and have to drive an hour to the other side of Maidstone for something that?s usually less value than the time and fuel
July 2023 by robin watson-hardy
48hour delivery. Didn?t ring my doorbell ( video cam). Left a card saying parcel will automatically be delivered the next day! Of course this did not happen. The tracking status is showing ?unable to attempt delivery ?. Another 24 hours past and still no parcel.Online help is a joke. Currently on phone to customer services (40 minutes so far).Royal Mail is the only delivery company I get problems with!!!
July 2023 by Aaron Penfold
Absolute shambles, paid for tracking 24. Got an email saying it was delivery was attempted, caught the driver sitting in the van and didn't come to the door on my camera. Rang customer service who didn't help at all, said they would put me through to complaints department and instead put the phone down. 1 star is too many.
