May 2026 by David Thomas
I had a problem with a Bowers & Wilkins 606 speaker and call Richer Sounds (from whom I bought them) who said just bring it in for a look - which I did, assuming I was going to be in for large amounts of £s. They wired it up, solved the issue and sent me on my way. This is REAL service. Thanks so much guys, and by the way it works at home now too!
December 2023 by Timothy Hall
A big thank you to Steve and the team at Richer Sounds, really helpful and courteous with a last minute purchase. Excellent friendly and helpful team!
December 2023 by robert wildish
Popped in to ask some questions as moving up north.Was given some excellent advice, and once I move in, I will hopefully be back to buy a system
December 2023 by Adrian McNeillis
I cannot praise this outlet highly enough, particularly the support that I got from John, when recently upgrading my TV.Not only did he deliver the new TV, but also took the old one away, including the packaging.Unfortunately, there was a fault with the first TV, so it was exchanged for another make. Again, John came to the rescue with some input from Ben, and left me an extremely satisfied customer.This is customer service at its absolute best.What a great team!
October 2023 by Dan Parris
I've been shopping here for years and will continue because of the great customer service. They give great advice, everything is at a fair price and often there are amazing deals.
July 2023 by Peter Ruffell
I cannot ever give enough praise about my experience with this outlet of Richer Sounds.The Staff were so helpful and accommodated all my requirements and beyond.A shame, but the item I bought would not do what I wanted it to do. That was entirely up to me and my expectancies. There was a prompt refund and I was treated extremely well.I would have no qualms about recommending anyone to try this shop for your TV/HiFi requirements. I certainly will!
July 2023 by kris Miller
Very helpful and knowledgeableWould definitely recommend
June 2023 by Colin Doig
Such friendly and helpful staff, nothing was too much trouble. Explained the different speakers and even step us up in the sound room to listen. No pressure at all to purchase. Thank you for your help, Wwuld highly recommend.
June 2023 by BILL
Went back here for another TV I got my last TV from this shop very pleased with the service, I don't like big stores like Curry's there attitude is take it or leave it
April 2023 by john strevens
Really helpful staff. Superb personal service!
April 2023 by Russell Clowser
Great service from helpful and knowledgeable staff who are actually interested in the products they sell and give good advice. Good prices too. Ordered an item which was out of stock in-store for delivery, arrived the next day, very good indeed.
February 2023 by Lewis Hadler
Very knowledgeable staff and are always welcoming and nothing is to much trouble excellent service all round
February 2023 by David Purll
Slight operating problems ( self-inflicted by the sound of it ) experienced with an Evo 150 streaming unit; all sorted out by phone with the branch with great help from Ben and Austin. Many thanks!
November 2022 by S D
Came for a specific sound system with cd radio to use with our new tv..Although we spent twice my original budget, i was aware id need to spend a bit more than my previous £500 hifi to get something that would deliver..We were served by Austin, who went above & beyond to help us design our set up, even setting up speakers in a separate room to give us a demonstration, staying beyond opening hours & helping to carry our purchases to the car..I even received a phone call from Austin a few days later to make sure we had managed to set it all up correctly, with an offer to visit our home if we needed assistance..This is customer service that you just dont get in the likes of currys/other electrical retailers..Our new system is fantastic
October 2022 by Charlotte Bower
Great staff, very informative and attentive. Also has the best prices. Can't be beaten. Will use over and over again.
