My Father who is 91, had care with Phoenix support for 8 months. Unfortunately, my father developed a bad case of shingles. This meant his care calls took longer, and the staff sometimes ran over. I tried to increase the length of time allocated from 45 minutes to 75, but going through social services took time. Then on... read full comment
July 2022
Incredibily caring and empathetic manager became so afraid for my (a complete stranger)'s safety within seconds of the call commencing, that she almost got dragged into her own panic attack because she sensed mine coming.I will always be a very fierce protector of any organisation which genuinely cares so much about complete... read full comment
June 2022
Highly unprofessional.Initially it was great I was working with Lucy, interview arranged, attended etc.Then completely stopped responding or answering with any texts or emails which is so disheartening and unprofessional