February 2024 by Bianca Booth
Every time we come in here there is always one on the desk ??
February 2024 by Jaime Benz
Absolutely Awful Terrible Bank Terrible Customer Service Landline Are Rude Absolutely Shocking Service This Is Anyone Who Is With This Bank I Recommend You Change Banks Hopefully This Bank We'll Soon Go Bust "BankRupt" Absolutely Disgusting Bank
December 2023 by Rob 2e0bai
I went into the branch with the intention of opening an account that could only be opened in-branch. My experience put me off. First visit: told there would be a 3 hour wait and advised to come back 1st thing ... I did and wish I hadn't. The person who sat down with me to open the account had no basic skills. Her language/communication skills were very poor. I had to clarify most questions as the tense was wrong and it was semantically gibberish. During the meeting, I decided that a bank that would employ such bad people (especially given the bank's troubles in this case) was not a wise choice notwithstanding FSCS protection. For the sake of a small decrease in rate I went with a bank that employs staff who can hold an intelligent conversation. The manager needs to learn his/her trade - this is a very poor show.
October 2023 by Russ Humm
Been with these for a few years now after getting frustrated with the increasing lack of service in branch at barclays. I can bank 7 days a week, with my dog, and never have i been pressured to do online or mobile banking. A very modern looking, old fasioned bank.
July 2023 by Rosemary Greenaway
The service in any metro bank is always good .The opening hours are excellent they really cater for people that work full time and allow us to be able to into the bank before or after work and weekend even a Sunday this is excellent why can't all banks offer this service. And if you loose Yr card or pin That's replace in the bank straight away another great service ? ?
March 2023 by Finley Wenzel
Very nice customer service I was clau and she was extremely nice
March 2023 by sarowar kamal
I m ver delighted for excellent service from clau and I give her 10 score and helping open account today and she is really friendly and helpful.I wish her best wishes. Thanks
February 2023 by James Hatch
Had the pleasure of meeting Clau and as well as a beautiful smile, she provided a fantastic and professional service in helping me open a bank account and setting up my online banking app. I?ll be sure to ask her for help if I have any problems which I?m sure I won?t.
February 2023 by Kristopher Abbott
The team have been tremendous, in particular Billy. Having helped me set up my business account he also helped with some of the troubles I was facing. Greg has also been a great help!
January 2023 by Ben Packman
Very friendly, very helpful, and a huge thanks to Joe for all of the help and advise setting everything we needed and making everything simple and easy
September 2022 by czeslaw czernik
Absolutely disappointed with the services for last couple of times, rude service. Probably one of the worst branches I have been into.
September 2022 by smruti Chennakeswala
Useless staff. No prompt response. Locker service is the worst. Every time we had to wait about 1 hour to use service even though no queue.
July 2022 by Anton Rayment
Probably one of the worst branches I have been into. Walked in no one greeted me. Several staff all doing nothing. Had to wait over 20min to be seen regarding my business account. Asked to see the bank manager was told they were not available.Incompetent staff with a attitude.
July 2022 by Kym Penfold
Everywhere online it says:Metro Bank has free coin deposit machines that anyone can use, even if you're not with Metro Bank.Was refused using it today as I didn?t have an account with Metro Bank, would not open one after the way I was spoken to either!
April 2022 by Radostin Arabadzhiev
Absolutely disappointed with the services for last couple of times. Now this was the end of our relationship with the bank I will change it immediately. They requested some documents on a 1st day , then I bring it on the next day ,but the man behind the desk want some other documents want to come on the next day 3th one. Meanwhile my business account is locked and have few penalty's because of them. Nobody write a email of this block or text message or application announced, cant unblock without Passport , which was not requested 1st day of my visit. I really change you and cant waste my time with you anymore. Even after 10 apologies I can tell you YOU RUIN MY LIFE FOR LITTLE WHILE , but I will fix that
