March 2024 by Claire Haselgrove
Doesn't deserve one star! I will post my review soon. I don't want anyone else to be ripped off by this company!
March 2024 by Alex Gilder
I bought a car from Marshams last week after dealing with James so far all is great. I noticed a couple of little things when I arrived (like a weak folding mirror motor) and a fair sum was taken off the purchase price. But overall the car was prepped to a great standard - fully waxed and immaculate. Tyres, brake discs and pads all with life left on them and a receipt for their service, MOT and other bits they'd spent when prepping the car. My only gripe is that the fuel was on 0 miles and I'm not really sure what their customer care pack for £269 really covers especially given the fact if you reserve on Autotrader you're told there are no added fees (3 month warranty included in the advertised price). But if its the price you pay for a car to be properly prepped as opposed to something that has been bought at auction, sat in a dealer's yard untouched, and sold on without a penny spent then I guess its not so bad.
February 2024 by Dave Hughes
My new taxi, purchased through Marshams via their salesman Brandon.Kept me upto date, very smooth purchase and very good customer service, including collection from the train station after my 5 hour journey from North Wales.Car was as described, two new tyres and flew through my taxi MOT this morning.Thanks again for making the process hassle free and look forward to working with you again in the future.Regards
January 2024 by Darran Ford
We bought a new car from James @ Marshams. He was very professional and gave us a really good deal. If you are after a new car I would highly recommend contacting James.
January 2024 by Jo Wheaton
We dealt with Matt who was very professional and knowledgeable.We are so happy with our car, we recommend Marshams and especially Matt to everyone.
January 2024 by James McLean
Purchased a new car in December. Great price great service would highly recommend
December 2023 by Jenelle Petrie
Con artists!!. I purchased an A-class from Marshams. Matthew the sales assistant spent half an hour pressuring me to buy warranty. He went from saying the quote he had given me was based on the warranty so I couldn?t take the car today if I didn?t buy the warranty, to reducing the cost of the warranty significantly, to saying he was scared for me, to leave the premises without the warranty. I stayed firm and decided not to purchase the warranty. To which point he added £269 to the price of the car and advised that it was an admin fee. I later discovered that it was in fact an optional customer care package fee that I never agreed to purchase. Do not buy from Marshams they will steal your money!!!!
December 2023 by Paulo Gomes
All went smoothly with the purchase and overall I'm happy with the car. However, I'm very disappointed with the customer service I got post purchase when reporting an issue with the car that I was hoping to be covered by the warranty I paid for... I was told to take the car to their garage which is 1h away, just to be told the issue wasn't covered by warranty. In addition, I was charged for the diagnostic (which came as a surprise because I told them over the phone exactly what was wrong with the car). So really unclear why I was even told to take the car to the garage in the first place as it wasted me 4h in total, only to be left with the problem in the car and a small diagnostic bill to pay... When calling the sales department to report what had happened I was told "sorry that's not my department". Disappointing...
November 2023 by Rohan Sant
I don?t usually post reviews but genuinely had a great customer service experience with Marshams. Bought my car and had a very honest and friendly sales experience with James, without feeling overburdened or intimidated - as I had with other garages.The car itself was very good value and was presented very well - we did notice some small cosmetic things but I felt very comfortable with James and he was fair with what he could and couldn?t address.When I brought the car back home and test drove I noticed some small software issues (park assist not working), and it was fairly straightforward to get booked in to get the issue sorted and I was given a courtesy car. There was no attempt to delay/ scam me and communication was as open and quick as can be expected given the amount of customers they have. They covered this under their warranty and were genuinely brilliant., I would happily Buy a car from them in the future. Thanks James, Glenn and the team.
September 2023 by Drift Panda
I purchased my new car, Alfa Romeo, via Marshams, more specifically, James. Fantastic service from start to finish. The explanation of the product & finance was properly explained. Lovely touch that they allow you take a test drive by yourself. Highly recommend.
September 2023 by Donal Lyons
From the point of viewing the car after seeing it in the website till I physically bought the car I cannot fault Marshams in anyway. Dealt with Rupert from start to finish and couldn?t meet anyone more pleasant. Will definitely go back to purchase another car when trading my current one in.
September 2023 by Nyasha Shumba
I bought a ford Kuga recently with marshams. Matt llott gave me a fantastic service from start to finish he made the whole process very smooth. I am very happy with my purchase. I would like to say a big thank you to Matt.
August 2023 by Bron & Rich
Overall unhappy with the service I?m afraid.Car had not been cleaned with tobacco in the doors compartments. The aircon did not work so therefore not checked before selling to us.Noise still coming from car to this day which was denied (not heard) by Marshams.Thanks Marshams.
July 2023 by Galina Savova
Unprofessional stuff. Booked an appointment 3 weeks ago for a service and noise, coming from somewhere around my feont tyres. Waited 3 hours to be told there is no noise coming from my car, than another 3 hours to be told there is nothing to do about the noise after I showed them where is coming from... Totally disappointed. Do not recommend!!!
July 2023 by Freya Saxby
Don?t waste your time. Have driven over an hour twice to view cars here both with major issues! One had water in the engine and one had clearly been in an accident with the bonnet out of align and the internal of the door not attached!! They give car garages a bad name!
