February 2024 by Kay Tume
Really pleased with the service, staff were very pleasant and efficient. My prescriptions usually go to Northumberland Court but after waiting for more than 30 minutes today they told me they couldn't find my order and could I come back tomorrow. This is not the first time I have had problems there so am changing to Grove Green even though it's further away - got my prescription within minutes.
February 2024 by JadieB22
We came here today to collect my father?s prescription that we put in on the 31st January. It was in owing due to the medication not being available. No one contacted us to tell us it?s ?impossible? to get and ?they can?t tell us when or if it would be in stock? , which shocked me, as it being diabetic medication, it?s necessary for his continuation. However, if that was the only thing, I wouldn?t have left this review.I am recovering from an operation on my feet, and as such am temporarily using a wheelchair. The assisted doors do not work, only the left one opens when pushed from the outside, and nothing works at all when pushed from the inside. I called out to ask for help, as my mother couldn?t open both doors and push me through at the same time (due to the bump in the doorway, I could not get over myself), but no one came to help. They stayed behind the desk. I am lucky enough that I am able bodied other than pain in my feet, so could stretch and open one door, but my main aim of this review is to warn those who are differently abled, that this shop is not as accessible as it appears to be, the staff are not friendly and I left feeling ignored and unseen.
February 2024 by Karol songin
Very helpful and friendly :) Thank you!
December 2023 by Anemoi
Now that Lloyds Pharmacy has been replaced by a more community oriented company, the service provided at Grove Green Pharmacy is excellent. I couldn?t recommend any higher that you bring your business back here. The wait times have been significantly decreased and I find that I often am only waiting 2 minutes for a prescription. The location right next to the GP and Tescos makes it a brilliant choice of pharmacy. Finally, the new staff are brilliant and really care about you and the community: and it shows. Once again, the service is phenomenal and I couldn?t ask for more. 5 Stars.
October 2023 by Brenda Finch
Have used this chemist for many many years and must say I have never had a bad experience. The staff have gone out of their way to help me on many occasions.The Scottish lady is like an Angel who has always been so helpful, kind and understanding and goes out of her way to help you with a lovely smile.I continue to support this vital service in our community,and recommend anyone who is looking for a chemist that cares about its customers.
October 2023 by Lewis Cox
Out of all the pharmacies I've tried in Maidstone (pretty much all of them) the people here have been the most friendly, the most helpful and have worked tirelessly on our behalf to get what we need.
August 2023 by karen brown
I have used this chemist for 7 years and I have always felt welcomed and got my medication sorted. Yes there is queues sometimes but you get that everywhere.I think the staff are doing exceptionally well especially the Scottish lady. She is always very helpful. They are all trying there hardest, they are not there to be abused by rude members of the public. If you don't like the service they provide take your prescription somewhere else.
August 2023 by Criss Salter
Been using this chemist for 22 years never had any problems with collection my prescription. Staff are friendly, honest & polite. The Scottish lady who works there is more than helpful, goes out her way to meet you're needsWill be using again like every year so far.
August 2023 by William Brown
The pharmacy at Grove Green is the worst I have ever used. On four occasions we have put a prescription in for my wife?s heart tablets. Prescription put in a week before needed. Turn up to collect them, not in stock and not even ordered. Terrible service, especially as it?s people?s health they a playing around with. Now getting the surgery to send our prescriptions elsewhere.
June 2023 by Rushackle
So, so, so very slow. I'll be as old as some of the people in line with me by the time I get to the front. Staff just disappeared god knows what forEdit: Ended up served by probably the same Scottish woman mentioned in previous negative reviews. Bad customer service, wouldn't serve me because the line was too long and they "need to shut soon" despite closing at 18:30 with the time I was there being roughly 16:40. I don't know if Lloyds is now employing the otherwise unemployable invalids of the world as some act of charity, but I don't want that in a chemists thank you. Won't come here again and only did because my usual didn't have what I wanted in stock.
May 2023 by Dan Collins
I don't usually post bad reviews, but this place deserves one I'm afraid. I deal with my father in law's meds via this chemist. He has a batch order that renews every month for six months. For the last five months in a row Lloyds Grove Green has told me they can't find it and I later get a call to say they have and I have to go back in, queue up again (usually 20 mins) and pick it up. I have to travel down from Canterbury to sort all this out because they don't answer the phone (I tried 16 times this morning alone). Today they have lost the prescription entirely. They even lost the new prescription we added only yesterday. I had to go to the doctors surgery, get them all printed and now have found another pharmacy. I appreciate the place has changed hands but the new staff are even more rude and inefficient than the last lot. Just got back from Link Pharmacy in King Street, Maidstone with all the meds. No dramas, friendly staff.
May 2023 by Kamile Stoskute
Was told to wait, 60 minutes later they released prescription was ready even thought they told me they can't locate it.
April 2023 by Tim Spicer
First of all?imagine a pharmacy that doesn?t close EVERY lunchtime? Imagine a pharmacy that has friendly decent staff? Imagine a pharmacy that is well stocked?Keep imagining if you?re thinking of visiting this pharmacy!
March 2023 by Steve Gray
Very friendly and welcoming, helpful and had my order with no wait.
February 2023 by Sam Eaton
Avoid this pharmacy, awful service towards customers. I waited so long in the end i walked out. I will not be returning!
