December 2023 by KISS MYAURA
Look like they going out of business, website has got worse over the last month, and now its completely down. No answer on phone. No responses to emails, Such a shame.
November 2023 by Christophe Roelandts
I placed my order 82703 worth over £800 over 3 months ago.I have not heard from them by phone or email.I demand a refund
October 2023 by Danny Brooker
Great knowledge from the staff, very helpful. Great priced items and quick delivery
October 2023 by Pete James
Outstanding for parts, prices and service.
October 2023 by London Road Range Rover
I've had no problems with these fellas throughout the years - they are Outstanding for part choice, prices and service.Fast despatch times too.
October 2023 by Shane Sherratt
Bought a front propshaft for my td5 greasable one failed within 12 months sent email waited 9 weeks no reply would never use this company again
October 2023 by Michael Klammer
The website is not functioning properly, there has been no response to emails, and attempts to make phone calls have gone unanswered. I am unsure about the current status of the company.
August 2023 by Mel
Good customer service! I was a bit worried seeing all the reviews after ordering an ace delete kit from France, especially after having issues with PayPal payments not going through. I sent them an email telling them to not take into account those paiements as I ended up paying by card and they did reply a few hours later saying they would refuse the PayPal payments if they appeared on their end.Ordered on Sunday, received in France on Friday without border issues. Thank you! Would order again.Just don't try the 4 times payment on Paypal, that doesn't work ;)
July 2023 by Wei Liu
Oh my goodness I feel partly sorry and partly infuriated with these guys. Ordered plastic wheel arch trim as it was shown as in stock when in reality it was not. After over a month and chasing I was told it was not in stock and offered a refund. I took the refund option which was acknowledged but seemed like it was never forthcoming even though I chased several times. By luck I paid through PayPal and opened up a dispute case with them and finally got my refund around 4 months after original order. I'm not sure if they are overwhelmed or just indifferent to issues, or intentionally obstructive, I'll leave that for you to decide should you decide to do business with them. For me I am thankful for the intervention of the payment provider as I don't think I would have got a refund without their help.
July 2023 by kevin greenway
Not as good as they used to be. Cant get anyone to answer the phone. Ordered item..with in hours wanted to cancel, called emailed only to find the next day its been dispatched.. courier left safe item went missing. Island4x4 no help what so ever.
April 2023 by Chris
Good prices, was the only place that sold of the items I wanted, and they all arrived correctly and within decent time, will use again!
February 2023 by Richard Davis
These guys used to be amazing, back when they were on the Isle of Sheppey - they were still pretty good when they moved to Maidstone, as they still had a counter service.Now?Appalling. Forget it. I would never use them again. If there's any sort of problem with any part they supply, you cannot reach them on the telephone - they just ignore it. They even warn you that they are unlikely to answer the phone on their website!It's such a shame. I've spent thousands with them over they years. I place all of my business elsewhere now - it's cheaper from the major 4x4 specialist suppliers on eBay. and much easier to resolve if there's a problem with the order, or a fault with the part. Avoid. They've forgotten what service is all about....
February 2023 by Richard Harryman
Used to be good but now it's a webshop only, it's totally impersonal, and a right pain in the backside when you live locally. I'd always support local business but this doesn't feel like a local business anymore. If I can only order online I may as well go where it's cheapest.Virtually impossible to get hold of on the phone and insist on email which means several communications for what could be a two minute call. If there's someone to type an email, there's someone to answer the phone. I don't understand why people are so terrified of phone calls now!Sorry Island4x4, you started out so well and have steadily slipped into the same pattern as the Chinese eBay webshop. Sad, really sad to see.
January 2023 by Land Rover92
I have used Island for about 5 years for myself and friends, parts arrive fast and answered any quires fast, However, soon as you get a fault with one, no or very slow answer and you get the standard response (we haven't seen or heard of that issue before) when I know at least 6 people which have had the same issues! so cut the rubbish. I know they dont make the parts but if you are going to sell you have to have the responsibility of having them back to investigate the issue with the supplier. Now I am only going to buy genuine I cant be bothered to do the job 4 times!
January 2023 by Roberto Tamborrini
Always a pleasure to order from, usually get things next day, theyre fantastic. Never had an issue and their website is up to date, unlike some places like John Craddock. Would recommend
