September 2023 by Google user
I had an Iceland delivery due on Monday 11th September between 13:00 and 15:00. At 13:31 I receive a phone call from the driver, which I had missed. I phoned back two minutes later, no reply, to which I phoned back three more times with no reply. The driver did not attempt to ring the flat, there was only one phone call to advise that he was there. I then called the Maidstone store and spoke to Ellie, the duty manager. Ellie was extremely rude on the phone and had not attempted to rectify the situation, only advising that the driver will return to the store and they will attempt delivery again tomorrow. I had explained to Ellie that he would have just left and asked if there was no way that he could contact the driver, Ryan, to ask if he could ?re-attempt? delivery. She said that he should have other drops to do and he can?t come back. I reiterated that I had received one phone call and no one had rung the door bell, this was not my fault and it is policy that they ring the doorbell, which they had not done. Ellie had then said that I had told her I was not home! At this point I was extremely frustrated as I had never said I was not home - I have been home all day, the email I received from Iceland had said that I was not home. Ultimately, Ellie had not tried to rectify the situation, has poor customer service skills, she didn?t apologise and seemed intent on arguing with me, rather than listening to me, and apparently the drivers will now phone you the once and if you don?t pick up, there?s no dinner for you tonight! Henceforth, I will be taking my custom elsewhere!
July 2023 by SYLVIA MANN
It was very well stocked and the staff were helpful.I also enjoyed a 10%discount available for pensioners.
July 2023 by Stephen Dennis
I bought the macaroni cheeseAnd was very impressed with the taste and quality and will certainly be back to buy more,I bought 3 onken yoghurt even if it was a bit expensive.
June 2023 by Robin Sheldon
Very good selection of most foods, something for everyone, very happy to buy my frozen foods here.
May 2023 by Laura Shehadeh
Love this place.fair prices I always buy the ice cream from there
May 2023 by Mathew Woodgate
Nice easy to navigate store, friendly and helpful staff.
April 2023 by Alan Tompsett
It's a lot more expensive than it used to be and not as much variety as before. The staff are good though
April 2023 by Thomas Weeks
We do our monthly food shop here. Great food great prices
April 2023 by Susan Fluck
Appreciate the 10% discount for pensioners on Tuesdays. Very well stocked with frozen goods, some highly cost effective. Friendly and efficient till operators. Only downside is attitude of shelf packers who expect customers to dodge and reach around their trollies, which are heavily laden.
April 2023 by Bev Relf
Maidstone Iceland is a brilliant place to shop so much choices at competitive prices And helpful polite staff
March 2023 by louie888888888
Super clean very helpful staff not as cheap as it was but all is going up
March 2023 by Nick Davies
Some of the staff are rude, need more checkouts open in the week especially lunchtime and staff asking for payment before you've even packed just like Aldi
March 2023 by Marino Mckenna
Iceland is a Most Convenient Store were One Can Shop in for all One's Food Needs.Iceland are Famous for their Foods as Well as Store Brought Products.Not Only Do they have many Variations, Whereas for Instance, Chicken is Sold in many Various Flavours and Dishes. The same applies to Fish, Meat, Vegetables.They provide a Multitude of these Variations of Dishes and the Prices are Very Competitive. Also they have a lot of Sale Items at the Beginning of the Store.I Have Tried they're Greg's authentic Frozen Sausage Rolls either in (4-pack)-or-(8-pack), They are Refreshingly Delicious and They Contain a Very Generous amount of Sausage Meat, Unlike many Sausage Rolls that One Can Buy in The Supermarket, And Through my Experience are all Pastry and very little Sausage Meat.They make a Delicious meal with Tomato Sauce.They also sell a Great Range of Frozen Food such as Ice-cream, Frozen Vegetables, Chips, desserts, Gateaux.They also have a Fresh Food Range, like Fruit and Vegetables, and Meats.As Well as Tea, Coffee, Cereals, Bread etc...Definitely Worth a Visit.
February 2023 by Peter Nicholson
Bigger than your average store and usually fairly quiet.
January 2023 by Sabrina Fisher
I'd like Iceland Food to explain to as to WHY you left my 87yr old grand father without his food delivery!
we have emailed your complaints department and had no reply in 10 days. This is totally unacceptable
