August 2025 by Robert Akehurst
I needed help with today with the HSBCs products and services. The in Branch staff were polite and professional and willing to help. Helen Nunn was able to help with sound professional advice regarding the products and services the bank provides. I was very impressed with the polite and helpful service at the Maidstone branch.
August 2025 by Callum Jeffery
Very help and polite Jane Goodwin
July 2025 by Dave Isham
Today I visited the branch in Maidstone. I needed to transfer some money and Liza and Hughie could not have been more helpful. They had all the patience in the world and helped me navigate my online banking and solving the issue I had. I couldn?t be more grateful, thank you so much HSBC.
July 2025 by Anton Nofz
Very helpful polite richa Gautam
June 2025 by not Used account not Used
Always Helpful & friendly
June 2025 by Daniel Wong
We visited the Maidstone branch to complete ID verification for our HSBC HK accounts. Although this is not the service provided by the branch everyday, the branch staff called to the Hong Kong branch and found a way to complete the checking successfully. They are nice and professional.
May 2025 by Al Jo
We had such a great experience at HSBC Maidstone with Liza who couldn?t have been more helpful and ended up helping us save fees on an international payment. She had a delightful manner and patient with all our questions. We interacted with a number of staff who were all very attentive but Liza was the hero of the show for us.
March 2025 by Tiffany Wong
Today was probably the most satisfying experience I have ever had in a physical bank. Mark was very courteous, and enthusiastic in helping me resolve my account issues. I am very grateful to him.
It is really rare for the company to have such serious and responsible employees?
March 2025 by Enya S
I came to the branch today for some help with some queries and I was helped by Mark. He was so lovely, knowledgeable and went out of his way to ensure I left with the answers and help that I came in for. I cannot thank you enough for all of your help, he is a real credit to your team!
February 2025 by Julian Weekes
Have had occasion to spend some time at HSBC in Maidstone to help with my Dad's account. The staff have been superb - from the initial people downstairs to both Mark and Hughie upstairs who went above and beyond to help get me sorted out. Both Mark and Hughie are/were superbly professional, helpful and reassuring as we went through the many necessary processes over a few meetings. This has restored my faith in high street banking. Can thoroughly recommend :) Thank you all
January 2025 by Saron Rai
I recently visited HSBC ( Maidstone, 1-5 week street) to open a joint account and had the pleasure of being assisted by Liza Tester. She was impeccably thorough throughout the entire process and, with great courtesy, even introduced us to Global Money, which was an invaluable recommendation. Remarkably, she facilitated the account opening quickly. I am truly grateful for Liza?s kindness and professional assistance. Thank you ever so much.
October 2024 by Nivea Acca Vinoy
I went to this HSBC bank Maidstone branch last Month ,I was welcomed by a nice girl who's name is LISA TESTER,This was my second time visiting this branch in the Maidstone, the first experience was also nice ,but this recent visit was so amazing and incredibly service by LISA she make my day really happy, because the way she welcomed me and hear all my concerns without any hesitation,She cleared all my concerns and sorted every issues which I faced with the account .I think we need more people like her . Convey all my best wishes for her .I forgot to give feedback to her ,it's really important to appreciate others if they are doing nice things,so please forward this to her ,She is so amazing in her Work.She is so kind and helpful.
July 2024 by Moises Herrera
The staffs are very accommodating and very professional when explaining all the inquiries regarding with the concerns of each customer.
Especially Richa Gautam and Kayla Philips. ?
July 2024 by Anne Spencer
Sadly, they are highly incompetent and are not aligned with or knowledgeable about company procedures, which results in customers having to train the floor staff on what needs to be done to get their issues resolved.
With so much choice in the market these days, I'll never be using HSBC again.
June 2024 by Din Fdo
I do knot know what all the negatives are about, but for me it was a great experience and really good customer service !
