December 2023 by Nigel Blacker
Sadly lacks character, shop lights constantly dimmed doesn't help the ambiance!
December 2023 by Jonathan Bryce
I don't like how everything is sectioned by brand. If I want trousers, I want to go to where the trousers are, so in three one place. I don't want to have to trawl around several different branded outlets within the same store.
December 2023 by Michael Day
Large store with cafe and toilets. Well laid out and good range.
December 2023 by H apples
Good department store with helpful staff and a good range in the heart of Maidstone.
December 2023 by Don Fowler
Always a great shop to browse and buy, staff a little preoccupied gossiping.
December 2023 by Rod Crew
Great place to shop. Especially for your Christmas shopping.
December 2023 by Kristian Krastev
Big variety of top brands fashion designer clothes, first floor was womens and perfumes, second floor mens , its have a coffee Nero too!
December 2023 by Zeca Bridges
One of the only shops out there, where you can try on all your designer labels... it's great on prices too...
November 2023 by Oceans Above
In store today wanted to buy some aftershave, standing in front of the YSL aftershave asked the girl do you have any samples please so she went away and came back with a sample of Armani ,did she not understand what I asked for ,I feel the staff need training lots and lots and lots and lots
September 2023 by Joely Barnes
Received impeccable customer service today from Louise at the Phase Eight/Hobbs concession, from start to finish - what a vibrant and classy lady. She could show the HoF staff (and indeed many retailers) how it should be done. It was so refreshing to be reminded of what true customer service is and I just had to praise her as she is so deserving of it. I hope you are recognised for your outstanding efforts, Louise, and thank you.
September 2023 by Spencer Larsson
A very bad experience. Walked inside the store from sweltering heat outside only to find out the store was actually HOTTER than the outside. It was so boiling I asked a staff member what was going on to be told the air con hasn?t worked in 5 years. How are customers supposed to shop if they can?t even bare to stand in the store it?s so hot? Clearly management wants the store to go bust.
August 2023 by Ros Perriman
I love this place. I love walking around looking for nice things and then having a coffee at Nero's and meeting my friends .
August 2023 by Steve Denning
Good quality items got saleHad a sale on when I visited, proper reductions on quality items, not the usual money off things nobody wants
August 2023 by Sharon Moxon
Only popped for v urgent use of their toilet facilities, which I was grateful for. TBH I thought they had closed down a long time ago so was surprised to see them
August 2023 by Jbc
I can't see it surviving much longer, seemed to be more staff than customers and it was unbearably hot on the top floor, most of what they sell can be found cheaper elsewhere.