July 2023 by Elaine harvey
Very good
July 2023 by Eren Moonstone
A decent place with an okay selection
March 2023 by David O'Brien
Nice, helpful hospice shop. Donations have to be booked in advance.
March 2023 by Rosebud 77
I found it strange when I took some unwanted clothes in and was told I Have to book an appointment. This was Thursday. I was told by the rude shop assistant that the next appointment was Monday. So I said I?ll just take them in to town . In which She huffed at me .Never have I taken stuff in to charity and been made to feel like I?m an inconvenience. Ridiculous system and unbelievably rude staff .
March 2023 by Billie-Jo Collingwood
Friendly staff and you never know what you will find
March 2023 by tony smallbone
charity shop with plenty in it but reasonably priced
March 2023 by Tim Williams
Love it bargains galore! Donations welcome and appreciated
March 2023 by Zoey x
Usually great but be wary of quality control.I once grabbed a jacket, just about what I was looking for but a bit destroyed in places. I didn't want to pass it up, but in the end I couldn't overlook it wasn't worth the £5.When I tried to return it the lady was very adamant she would never put anything this quality for sale. I don't know or care if she did or not, it hang in my wardrobe for 1.5 months, never worn, just as bought.She ended up refusing the refund as it was past 28 days - which would be fair if not for numerous refunds they accepted in the past that were 2-3 months old. After years of shopping there it felt like a slap in the face. And to be clear I'm not upset about the refund but her attitude - being basically called a liar and insinuating I damaged it didn't feel nice. If I wanted to scam free clothes I wouldn't go for used, ruined clothes. Even if she's new treating a customer like that because of your ego is not right.So be wary of quality control and Merry Christmas x
March 2023 by Anita Evans
It was ok, found the stuff quite expensive for a charity shop
March 2022 by Sharna Rose Bevan
Great Charity Shop.
March 2021 by Beth Lloyd
Very well organised
March 2021 by Claire Bramley-Harker
Pre booked my donation slot. This shop is very well organised
March 2021 by Gillian Liversedge
I love this shop. Friendly, welcoming, with a good range of goods for sale.
March 2020 by Carol-Ann Talbot
Ungrateful, stroppy and really rude especially the manageress. I refuse point blank to take anything there even though it's the closest place to me. Friends have all said the same (again, the manageress in particular). All my other local charity shops had a period when they were unable to take donations due to lack of space and I've taken stuff to the tip rather than take it to this one which is a real shame. Shame her boss doesn't read this really. UPDATE: Many thanks for your reply Heart of Kent but the issue isn't them turning donations away, it's the attitude of the staff e.g one time I took a few bags in there after 4pm as I had no idea that they didn't take donations then and there were no signs up at the time. I was told in the rudest manner not to do it again. Another time I took stuff in and told manageress it was quite valuable but very fragile (and yes, she did hear me) to which she snatched the bag off of me and literally threw it to one side. Another time, they were closing up and the metal shutters wouldn't come down for some reason so I tried to help the man. The manageress came along ripping into man about me & health & safety which I totally understand but a) don't have a go at a member of staff in public and b) when I tried to explain that it was me who just went and helped so not the man's fault, I was instantly dismissed with a very abrupt "we don't need your assistance". Not a word of thanks, just dismissed. If it hadn't been a charity shop I would've told her exactly how rude she is.
