September 2025 by Shay Marmon
Brilliant. She was fast, polite and did a great job
September 2025 by Stephanie
Helpful friendly service (especially training technician on 10 point check) very professional.
September 2025 by ian kemp
excellent always good in Maidstone
September 2025 by Jess Dines
Saved me money this time. Staff very helpful
September 2025 by Jeff Wilkinson
Halford, Maidstone, have, as usual, very knowledagable staff who are always willing and normally able to help. However, the constant background music on top of other customers talking make any advice hard to hear for people who are deaf like myself, especially if they are elderly. Hence the deduction of 1 star in my review.
August 2025 by martin falconer
Online order not fulfilled. Ordered two bike inner tubes online on the basis the website stated I could collect from my local store by the end of the day. Received a phone called from a helpful staff member of that store telling me they had none in stock but will try and get them in store in a few days, this was fine for me.
Soon after I received an email stating that my order has been cancelled.
I then checked online and the Halfords website still says I could order two and pick up the same day.
Maidstone store staff were good, Halfords online is woeful. Won't use them again unless I really have no other option.
August 2025 by KAREN DAVEY
I recently purchased a bike for my son?s birthday and was impressed by the exceptional service I received throughout the process. The staff provided invaluable advice while I was researching the perfect bike, and the assembly was completed quickly. They even carried the bike to my car, which was a thoughtful touch.
When I returned to the Aylesford store on 29th August, I was assisted by Daniel, who was remarkably helpful. He attended to me promptly and was not only polite but also genuinely kind. Daniel went above and beyond by fitting a bottle holder to the bike and ensuring the tires were pumped up. He also identified and fixed a couple of minor adjustments on the spot.
Overall, the customer service was outstanding. Thank you for making this experience so enjoyable!
August 2025 by Dave Thatcher
Extremely helpful and knowledgeable staff. Patient and courteous. Outstanding customer service, keep up the good work??
August 2025 by Scott
Lots of choice
August 2025 by Stef Oliver
Brilliant service today. We came in for a bulb change, and got some helpful advice re coolant - probably saved a future problem there! Thanks again.
August 2025 by Diana Steel
Good service from start to finish
Very helpful staff
August 2025 by Simon
Good service and had everything ready for me
August 2025 by Michelle Mackesy
I had an excellent customer experience in the aylesford store today. Emily couldn?t have been more helpful in explaining the sale and what bike had to offer, offering extras for my son?s carrera bike that he might need, and even bought the bike down to the car for me. It was a completely different experience than what we had in the Chatham store yesterday. They were unhelpful and just wanted to make more money out of us then actually care what we were trying to buy for our son. Maybe they should send some of the Chatham staff to Aylesford store for customer service training.
February 2025 by Stephen Sharp
I Had problem with my battery and was supplied with another quicklky, they also checked my alternator was charging correctly, which was also good.. However i was told that I needed to code my battery to the car and they would need to do it. I changed battery myself and car just asked if 'i had just fitted a new battery' to which i replied 'yes' and car worked perfectly Try not to treat all customers as idiots. some of us have a basic understanding of how things work....
January 2025 by Tony Simmons
Your typical Halford, the layout always seems haphazard, and what your looking for is always the last place you look.
