March 2024 by J Pickles
I used Express Chemist as I needed next day delivery for an urgent medical issue. I tried a couple of others but at checkout they didn't have certain items in stock for next day delivery.The Express Chemist website took the online order and asked what delivery I would like. I chose next day delivery and paid the substantial extra to get that delivery. The company took my payment and I awaited next day delivery. I waited in all day, and it didn't come. I eventually contacted the company to be told that they didn't have some of them meds in stock and therefore did not send out the order. They did not inform me of this. They have also refused to send me reimbursement for the extra I paid for next day delivery.This is terrible customer service, and I urge you not to use this company.
March 2024 by R D
Unresponsive after they get your money. Scam alert - stay away!
January 2024 by Kathy L.
This company operates like a scam. Stay away.
October 2023 by Emma
Saw these reviews after placing an order, well I tried but payments in euros and sterling were declined and as their customer service do not respond during the day I have been unable to sort this out!
October 2023 by Antonio Carrera
It may be a Scam.Do not buy in this store. After placing the order, they delayed the shipment, it was not processed in customs until after 25 days and after presenting the documentation correctly in customs with the real content and not being a prohibited products, at least those that were requested in the order, the package was returned by customs.The first communication in a timely manner to their contact form did not receive a response. Today your emails are returned by the system.Avoid losing your money in this store.
August 2023 by Music King
Utterly despondent with this company.Ordered Corn Blades which cost over 12 pounds including postage to Spain. There was some problem with customs which I tried in vein to get at my endThey had to send back to the company. I got a refund of just over 4 pounds back so I lost 8pounds through no fault of my ownWhy they couldn't just refund me the exact amount I paid out and sort out themselves with Customs is beyond me. Take my advice folks do NOT deal with this company.Never Again !Minus 10 ?
August 2023 by N HR
I ordered £64 worth of goods from France but my parcel got held at the French customs. As I was unable to provide the documentation that customs required, I asked for my parcel to be sent back to the UK. I notified Express Chemist who assured me I would be getting my money back once they had received the items. I was told weeks later that Express Chemist had received the parcel but that I would not be getting my money back as ?unfortunately the temperature in France during this time exceeded the manufacturers recommended storage temperature of 25°C? and, because of this, they are unable to sell on the items I had requested (Cuprofen, paracetamol and decongestant nasal spray). Additionally I was then told they are unable to accept the return of the Paracetamol Capsules & Cuprofen Tablets as these are a P (pharmacy only) medication.I was not aware of any of this before placing my order.
July 2023 by Petra Goette
My experience equals the ones of other customers: never received my order, now Express Chemist refused refund because they need a MONTH to ?research? with shipper what HAPPENED. Beware, I am afraid this company is out to embezzle customers.
July 2023 by Gareth Jones
leaving this review following the excellent service i received due to an issue outside of their control. communication was timely, alternatives were discussed and refund was issued quibble free.
April 2023 by Oscar Villegas
Excellent service. Ordered on Monday delivered on Thursday. Item was tracked and delivered exactly within 3 hour time frame. Glass bottles packaged securely. Will definitely use again
March 2023 by Ivy Mangaroo
Excellent service I have used this chemist three times in just over a week they had all the essentials I needed for my problem, varicose veins, psoriasis, eczema ETC, BRILLIANT !!
February 2023 by Gemma Donohue
Ordered for the first time and the service was fantastic from dispatch to delivery and email on how to take my medication.Excellent service ?.Thank you ??
November 2022 by J c B
Placed an order for some cream at the weekend. Expected it to be sent out Monday. Nothing has arrived and no replies to emails. Would assume it's a scam now.
November 2022 by Jessie Richards
Been ordering from here over a couple of years and have never had any problems. Items always delivered quickly. Would recommend definitely
November 2022 by C B
Their online department is extremely helpful, I was rather surprised with their fast service in terms of customer service and delivery, even during the festive season. Products are perfect as described, correctly delivered and well priced.
