November 2023 by Michael Dillon
The appointment was for my Post-Op for my second Cataract operation. The same as the first Post-Op, the service was excellent and in great detail. I was confident all the way the through the process! My wife and myself always use Boots Opticians and will of course carry on and also recommend them to anyone
November 2023 by Barbara Hagan
Very pleased with the service I have received. I would say it is the most thorough eye test I have ever had and the optician was also very good at explaining the test results. In fact the whole staff team I encountered were friendly and helpful. Thank you Ben, Maddie, Ana and last but not least the lovely optician whose name eludes me!
November 2023 by Allison Boswell
Sarah, Emma and Ben have been amazing. I have had the best service ever. Its been a real pleasure purchasing my glasses this time in Maidstone boots opticians.
November 2023 by Janet Clapperton
I recently visited Boots opticians for a regular eye check, I didn?t have to wait long to be seen and the staff were very friendly and polite.David the consultant that did the eye test was very good and very thorough. I was pleased with the results.
November 2023 by Woosie King
The whole team were very polite and helpful. A huge thank you to Ana C for explaining all the options and setting up a Karna account so I could spread the cost of my glasses.
October 2023 by Graham Seeley
I just visited Boots Maidstone as I had an issue with my glasses. The team were fantastic and resolved my issue instantly and were very friendly and professional. Thank you very much.
September 2023 by s h
What a great experienceI went with my autistic daughter for her first glasses and the staff were fantastic especially Natalie and Emma who was so patient with my daughterSpent time to explain the fitting and encouraging my daughter the importance of wearing her glassesCredit where credit due thank you all
September 2023 by Armand Szoke
The eye test separately was great, 5 stars. Selecting the frame and ordering the glasses was poor. I originally advised it would cost around 60-70 quid for frames+lens and set up a new appointment to choose them. Arrived to the appointment a few minutes late but I still had to wait another 20 to be served (what's the point of appointments, then?), without being advised there's a longer wait. This would have been appreciated as I was there with a baby. We were advised that we can look at the frames while we waited, which was pointless as most racks were locked, so couldn't try any of them on. The ones we could turned out to be designer pairs, so it would've cost upwards of 100 quid just for the frame. Finally was served and was offered a cheap Boots alternative to the ones we picked. The rest of the process was also painful as no-one explained anything about further measurements or what the next steps are. I was left with a hefty 140 quid bill at the end.
September 2023 by jack wagon
If I could give zero stars I would Boots pharmacy is the worst I've ever had to deal with two years I've been trying to get my medication on repeat prescription and two years have not been able to do it they've been nothing but rude and telling me that it's my fault that
July 2023 by Chris Coltman
Would to say a massive thankyou to Ben who served me in boots opticians today ... I bought a pair expensive rayban perception glasses online ( not from boots ) I broke them an tried numerous other opticians in town to get fixed to no avail... not only did boots fix them for free while I waited but they also gave me spare parts . Top job to the boots team . Amazing
May 2023 by Ruth Pilbeam
Excellent service, wasn't happy with my new glasses so I went back and explained the problem, they changed my glasses upgraded them for me without any problem, all the staff were very friendly helpful and polite. My new glasses are perfect thank you to all of you for such fantastic service.
April 2023 by Robin How
After an issue with Varifocals, the staff here really looked after me. Despite being a busy Saturday, they took extra care to ensure my prescription and measurements were optimised for me. I'm vision critical and they were all very patient, professional, well informed and friendly. ? ? ?
April 2023 by Sophia Prince
Won?t be going back again I was told I would have to pay £50 for an eye test and that just don?t sound right at all ! Then I was told to wait someone will see me at 1pm 20 minutes later still waiting I tried to talk to several staff members was just ignored
March 2023 by Jade C (Jadeish)
Awesome branch. Staff are really friendly and always helpful.
January 2023 by Stephen Cooper
Exceptional Customer Service from Anne earlier today. She managed to replace the frames on a broken pair of glasses in about 45mins which felt like a record. Great work. Thank you.
