November 2023 by Cintia Da Silva
The worst experience of any bank in my life. Last Friday 6:00pm Barclays decided to put my account under review with out no explanation. As I saw on the APP my balance £-500.0000,00 and received a text mensagem on my mobile saying I?m using my overdraft so I called the bank think was been a fraud but even the fraud department don?t talk to me they do bother, customer service said need to wait until I got a letter from the bank, so today is Wednesday not communication received from Barclays and I?m single mum with 3 kids, as we can see Barclays it?s in trouble every weekend it?s a issue on the app hope sort out soon and deffo move on
July 2023 by Elliot Watson
Restrictive opening hours
June 2023 by Aidan Lewer
Waited 6 weeks for a face to face appointment to open a child?s account after multiple attempts on line failed.Got text confirmation previous day for appointment.Turn up, waited 30 mins past appointment time which was the first one of the day at 09:30.No one available.Was advised to come back later or book appointment online!!I don?t think I?ll be back at all.Shocking service.
May 2023 by Billad Robbinson
No cashier's just machines and not all the machines can do all the tasks. Would be better for me if there was signage saying which machines to use to make deposits.
February 2023 by Vladimir Stavrev
The staff they don't know what to do when you ask them some questions
November 2022 by Min Min
This branch is the worst experience I have had in banking history. First I been told im in a wrong que for a address change, then they said they call me when they are ready, never called, then lied and sad they did. Ive spent an hour at the bank to change the address. My opinion there is too little staff to run this branch efficiently.
June 2022 by Philip Ashford
Lost for words!, just shocking service they don?t want to have any human interaction it is all done using machines which by the time you have figured how to get what you need you then find that you need counter service after all ???? And the wait to be seen can take up what feels like an entire day
May 2022 by S B
Been a customer of Barclays for nearly 30 years and have always found the eastbourne branch helpful and polite. But the one in maidstone is a different story. Basically, if you have the app, they'll tell you to use the app instead of going in to the store, if you don't have the app, you will be repeatedly told to download the app and use that instead of going in to the store. Very unhelpful and sarcastic staff.
April 2022 by Heather Ford
Their incompetence leaving me with almost no money in my current account. Thankfully sorted.
January 2022 by Rebecca Ledger
I arrived in a panic & feeling very worried indeed. I received a warm welcome from Lorrain who couldn't have been more helpful, calming & reassuring. I was immediately booked in for an appointment to see an advisor. I saw Amarjit who solved my query extremely efficiently & was also extremely personable like his colleague. Both Lorrain & Amarjit were extremely knowledgeable as well as demonstrating exceptional customer care. I arrived in a state of high anxiety & left feeling extremely relieved, very well informed & with my problem completely resolved. So thank you Lorrain & Amarjit very much indeed. I will also write to their manager imminently.
January 2022 by Elzbieta Jezierska
Very bad customer service! Sorry there?s not customer service in this store! When I was in the bank the lady told me to call the customer service to change my address! Half an hour on the phone instead of someone helping me on the spot?.
November 2021 by Xben 1978
After being a customer for 25 years trying to get any form of help or service from Barclays Bank has been a total let down. Queue times, support, service and being told one thing, to be offered something completely different are just a few of the many things I am unhappy about. Their business banking is slightly bette, in that the account options, turn around times and account managers do what they say they will do. however, for personal banking, including loans and mortgages the service is nothing short of embarrassing. Even trying to get an appointment with an advisor is difficult. The last straw was being promised a mortgage appointment within three days, but this actually being 3 weeks. To then be informed what was required to apply for a mortgage which I submitted as requested. This, however was done through a broker with Barclays rather than through Barclays direct, due to the excessive wait times. The mortgage was declined by the underwriters due to income from my retained profits not being sufficient, although a Barclays advisor had calculated all of this for me before I submitted the application. Jason Raggatt then simply washed his hands of the case, saying as I had gone through a broker he couldn?t even look at the application. Unfortunately, this is the problem when dealing with such a large organisation. What a shame. I will now have to go through the pain and hard work of changing three business account, 2 personal accounts, a loan and savings to a different bank. My advice, would be to save yourself the future trouble and look to bank elsewhere.
October 2021 by Laurence Warmer
The e worst customer care i I have ever experienced. Staff did not have a clue how to deal with customers. So rude.Jumped up little people. Im leaving barclays after this shameful disolay of disregardfor customers. What a joke.
September 2021 by Malcolm Bates
My brother had an account at the high street branch but i think that was closed, so assume his account will now be here. He is staying with his daughter in SA And has tried for the past 4 years to get his address changed. No reply to the many letter he and I have written. Tried phoning but they made him hold on so long that he ran out if credit on his phone. He also tried filling out the prescribed form and posting it to the Leicester address and still no reply. I wrote to them proving all required information on the form and also received no reply. Very dissatisfied with the service, i cant believe that my ketters sent to bith addresses and thise sent from South Africa have all gone missing!!
September 2021 by Nerijus Puskorius
Never get any help cant understund why that branch even still open...
