August 2025 by Pamels Newman
Everything I needed tills need to be clearer so trolleys can easy pass through
August 2025 by Simon Dunne
I can?t believe B&Q is allowing its own customers to be penalised under signage that fails to meet even basic legal standards.
I received a £100 charge after shopping at B&Q Maidstone. I was a genuine customer, yet Total Parking Solutions issued a PCN because I supposedly exceeded a 1-hour stay ? despite the fact that the signage is illegible, non-compliant, and fails to meet the very rules they?re supposed to follow under the British Parking Association (BPA) Code of Practice.
If you?re in the same situation, don?t blindly pay. Here?s what you should say:
? No Contract Was Formed ? Signage Non-Compliant with BPA Code of Practice
You allege that the charge was issued because the vehicle exceeded a 1-hour maximum stay. However, no enforceable contract exists due to your failure to meet the BPA Code of Practice, which you are bound by as an Approved Operator.
Your signage fails to meet minimum standards in multiple respects:
? No clear operator identity at entrance (BPA 19.4)
? No mention of charges for breach on entrance signage (BPA 19.4 & Annex B)
? No instruction to consult further signage for full terms (BPA 19.4)
? The statement ?Terms and Conditions Apply? is not legible from a vehicle, violating Annex B (50mm x-height recommended)
? Internal signs are cluttered, use tiny font, and do not display key terms prominently (BPA 19.2 & 19.5)
This renders the signage non-compliant and legally ineffective for the purposes of contract formation.
? Objective Evidence ? DfT Signage Standards
A photograph taken at the entrance shows official road signs for ?5 mph? and ?Entry Only? ? both are fully legible from a vehicle.
Your signage, placed nearby, is unreadable by comparison.
Per Department for Transport standards, sign text must be 40?50 mm high to be legible at 10 metres. Yours is not. This comparison proves your signage does not meet even basic visibility requirements needed to create a lawful contract.
July 2025 by Carol Knight
Maidstone B&Q has very limited stock. When I asked the staff they advised I should walk over to another store to see if they had the items I needed and when I got back there was a £60 fine for taking too long.
June 2025 by Howard Woodcock
Friendly staff and great products
May 2025 by Nidhin John
Always helpful and kind staff. Shout out to Lewis for being an absolute gentleman and helping us with our shopping
April 2025 by Danny Desborough
Had an issue in store and I dont think I've ever been helped so much, so effiencently and quickly by all the staff in store. Everyone from every department is a credit to the company, it's a shame more of retail isnt like this.
Thank you David and Team.
March 2025 by Abdul K
Great quality
January 2025 by Zoe
I recently had to order some items for a bathroom renovation and they were in stock at B&Q on their 1hr collect service. I had an issue with PayPal holding the funds so I put a 2nd order in, which then duplicated. Karen at the store was absolutely amazing. She explained the best way to fix the scenario, ensured the duplicate was refunded quickly and got my items to me well within the hour. She was so happy to help and it really made my day easier. Thanks Karen!!
January 2025 by Bee May
Just seen the manager and friends tried to blackmail and intimidate the lovely ice cream lady in the car park. What a vile way to behave towards a women and child, and what a disgusting way to represent the company
November 2024 by Ben Farley
Generally has everything you'd expect it to sell.
November 2024 by Paul Ham
may I mention the lady on the till say 6.pm on Wednesday was and is always so helpful funny and kind... I'd make a detour to this BnQ .
Great service here...which unfortunately in most other stores is very poor ?
thanks ?
October 2024 by Louise Evans
Visited Maidstone B&Q to buy some compost. The bags were too heavy for me to lift, and as I was looking for some help an employee called Andrew approached me, he offered to carry the bag so I could pay for it and then loaded the bag in my car. He was friendly and really helpful, first class customer service. Thank you B&Q!
October 2024 by Shanu Augustine
Went this evening to get some stuff for my home painting. I was new to that store and didn't know much about the store. Then I find a lovely lady Julie. She was so helpful and showed me around the store and helped me to find the stuffs I was looking for. Great service. Thanks Juile
September 2024 by gary flisher
I have visited this store for years everyone that works here is always 100% professional from Alex that served me today to Andrew,David,Kevin ,Stephen ,Kathy also Haley and Saul on security I have never been in a store where every member of staff treats the customers with so much respect and always courteous approachable helpful and knowledgeable regardless of customers problems or enquiry,s best store ever
July 2024 by Paula Campbell
Bought some paint which came out just white. Paid £72.00. The manager for the day Dave. Was Rude, sarcastic and extremely unhelpful. Shocking customer service especially from a manager. Will not buy here again. Awful experience.
