May 2023 by Colin Wilson
Have bought many appliances from here over the past twenty years , and always found their service exemplary. Unlike many, bigger name 'electrical superstores' the staff here really know their products .. not always the cheapest, but they tend to stock good quality products and back them up with good customer service.
March 2023 by Jacqueline Rowland
I rarely leave reviews. However, I had a service call from Martins yesterday on my Meile Dishwasher. They are so helpful and pleasant, would highly recommend them. Their Service Engineer, is really polite and very professional, it might just be my imagination but my Dishwasher hasn?t not worked this well for a long time. Thanks guys 10 out of 10 for your professionalism.
November 2022 by Michael Elvy
Recent Miele repair, via D&G insurance.Engineer arrived on time, very polite, had necessary parts on board and did a fine job.Know where to come for a future replacement
October 2022 by Steve Lewis
Fantastic ServiceI wanted to buy my daughter and her husband a Miele Washer and Dryer to replace a useless combination appliance. They love to shop at John Lewis but they did not have the machines in stock. After weeks of frustration going backwards and forwards we thought of Martins, who fitted our own kitchen two years ago. Martins had both machines in stock and within half an hour of making contact, they were purchased and George quickly obtained a stacking kit and arranged delivery to Greenwich!Initially we had some concerns about the plumbing, which was easily resolved by the appliance engineers, who delivered and installed the machines, on time, on the agreed day, and also removed the old machine. George assured us they would make everything work and they did.He was an absolute star and it was so nice to be able to talk to someone who clearly wanted to help get the job done and overcome any problems. The price was also very competitive.I have had a Miele washer for 20 years so can also highly recommend Miele. Well done Martins, I wish I had contacted you weeks ago! I now have a very happy daughter who loves her shiny new machines!Sandra Lewis
October 2022 by R1FLES Adam
Had an integrated fridge freezer delivered and installed today by James. Very helpful and knowledgeable. Great service, will use again and highly recommend.
October 2022 by Jeffrey Sinclair
Last minute purchase of an oven before Christmas was made extremely easy. Very professional service given by Scott and the help given to my wife to put the oven in the car was much appreciated.
January 2022 by Steve J
Fantastic ServiceI wanted to buy my daughter and her husband a Miele Washer and Dryer to replace a useless combination appliance. They love to shop at John Lewis but they did not have the machines in stock. After weeks of frustration going backwards and forwards we thought of Martins, who fitted our own kitchen two years ago. Martins had both machines in stock and within half an hour of making contact, they were purchased and George quickly obtained a stacking kit and arranged delivery to Greenwich!Initially we had some concerns about the plumbing, which was easily resolved by the appliance engineers, who delivered and installed the machines, on time, on the agreed day, and also removed the old machine. George assured us they would make everything work and they did.He was an absolute star and it was so nice to be able to talk to someone who clearly wanted to help get the job done and overcome any problems. The price was also very competitive.I have had a Miele washer for 20 years so can also highly recommend Miele. Well done Martins, I wish I had contacted you weeks ago! I now have a very happy daughter who loves her shiny new machines!Sandra Lewis
October 2021 by Patrick Gillespie
A1 SERVICE - highly recommended.I was left high and dry in the middle of a kitchen build by another company. Scott at Martins was excellent and helped solve my problem.They matched the price of the appliance from the other supplier and communicated rapidly and accurately by email and phone as needed. The hob was parcelled very carefully, including photos taken before the purchase as it was open-box.All in all, an excellent service and I would highly recommend them as a reliable and quality company.
October 2021 by Kim Slowe
I bought and paid for some Miele laundry tablets online . Martins sent me an E-Mail the next day to say that they had cancelled the order as their website incorrectly gave me free delivery when Martins said that the delivery should have been charged. They told me to ring them to process my refund. This was only successful after 2 phone calls. It is disappointing that Martins seem to think it is OK that customers have to jump through hoops to secure a refund for an order Martins cancelled because their website wasn't working as they wanted. They could have easily paid the couple of pounds the delivery would have cost and retained the goodwill of the customer.
October 2021 by Kym Dobson
I was recommended Martins by a friend and was a little hesitant to purchase an expensive fridge freezer unseen as it were during Covid restrictions. However, I need not have worried. I received excellent service all round. Within 24 hours the item was delivered, installed and the old appliance taken away. In difficult times due to the pandemic the installation was done efficiently, politely and adhering to all social distancing etc. Fantastic!I will definitely look to Martins for future purchases without hesitation and recommend them where I can!
October 2021 by D Ingle (Dee)
We bought the white goods for our kitchen from Martins of Hawkhurst. I had my heart set on a taller dishwasher and other suppliers has told me it wasn't possible, someone recommended I try Martins of Hawkhurst and Scott was able to advise me on the installation and the price was the best I could find. I was really impressed and order all of our white goods from them, the price was again very competitive and they had a great selection of goods. Based on my experience I would heartily recommend Martins, if we were shopping around for a kitchen again I would probably go to them for the kitchen as well.
October 2021 by Caroline Clay
Bought a steam oven from Martin's which when installed did not work. They advised us to go to the manufacturer and that was the sum total of their help. After 5 weeks of toing and froing, two elements of the oven had to be replaced and the engineer from the manufacturers said that the oven had "gone bad" and had clearly been sitting around at the retailers for some time. Martins were indifferent, unhelpful and in one communication, obnoxious.
October 2021 by James Bloomfield
Purchased a washing machine a while back for a good price. Helpful sales team (particularly Bill).
October 2021 by John Moon
Really helpful informative about neff ovens ....Many questions answered better than neff website
October 2021 by Jeremy Flenley
Really knowledgeable people, ever so friendly and helpful.Cant recommend highly enough !
