March 2024 by Carol Seaborne
I was very impressed with the lovely Rihanna who served me Friday evening. I was buying jewellery for my daughter?s wedding and she really couldn?t have been more helpful. I?m delighted with my purchases. Rhianna is a real asset to the team - thank you.
December 2023 by Stella Yordanova
Literally the lady Garcia serving me was so rude. Chewing gum in front of the customer, really???? Also I couldn?t decide between 2 necklaces as I was choosing for a Christmas present and I asked her to see them she made a face expressions? Like isn?t this your job?? On the till I asked her for a gift receipt she made face expressions again. She didn?t even asked me if I was a member. Literally the worst serving I?ve ever had from this shop!
December 2023 by Mostafa Nasim
Went to pick up a bangle, the team here are quick and swift to deal with your request.
December 2023 by Keri Sands
Don't order Click and Collect!I was advised when ordering I'd be able to collect my order within 4 days, I'm currently on 9th day and no order to collect! The store can't help and customer service is a joke. They just ask you to wait another week or 2! For a 4 day order! Disgusting service and no help or support after they take your money.
December 2023 by MICHAELA MAIOR
Monika the manager is amazing, such a great asset to the Swarovski team. She is very knowledgeable about the products also she went the extra mile helping with my children. She offered them to draw so I can shop. This is an excellent service.She needs more support with the shop Leigh out , shop need refurbishing ?
October 2023 by Gerri Wrentmore
Fab service at Bluewater store yesterday. Greeted as soon as I walked in and lovely young lady came over to help me. Rehanna? I think was so kind.I was looking for ring with voucher given for birthday pressie. We found perfect one and initial sizing issue was sorted within a minute.Great professional service from a young person, with confident chat to help me, much appreciated. I will be back to get the matching products available.Thank you x
August 2023 by Jo Coleman
Nice selection of bling. Just boring.
June 2023 by Charlie Rowe-Smith
Rating: ????? (5/5)I recently visited Swarovski at Bluewater on Saturday, the 27th May, and I must say that it was one of the most outstanding customer experiences I have ever encountered. I was greeted with warmth and professionalism by Monica and her incredible team. As someone who has worked in various customer service roles for over 30 years, spanning across Retail, Hospitality and Digital customer E-Com journeys, I can confidently say that Swarovski has set the bar extremely high in terms of customer satisfaction.I must express my heartfelt gratitude to Monica and her team for providing "The Best" customer experience I have ever encountered. Monica demonstrated a level of attentiveness that surpassed my expectations, genuinely interested in understanding my needs and went above and beyond to ensure that I found a solution. It was evident that they genuinely cared about my satisfaction and wanted to ensure that I left the store with a lasting impression.I am now a loyal Swarovski customer and will eagerly recommend your store to everyone I know. Swarovski has won my trust and loyalty through this exceptional experience, and I look forward to purchasing from you for every special occasion in the future.Thank you for a remarkable shopping experience it has left a lasting impression on me which I will be shared with others for years to come.Great job, Swarovski!Sincerely, Charlie
June 2023 by ghatax koch
Worst customer service. The staff is unfriendly, discriminating and patronising. Ruined our experience in the shop. Won't be returning to this shop and lost interest in buying Swarovski in the future again.
April 2023 by Caroline Don
Visited Swarovski Bluewater with my mum yesterday and although I had made an online order, Harriet in the shop was able to show me the items I ordered (as I wanted to check the ring sizes).She was patient, kind, friendly and professional and really valued her help.It isn?t often I feel compelled to write reviews, but she was so helpful and nice, I had to!Thanks you, Harriet. Great ambassador for swarovski!!
March 2023 by Dave Barber
I purchased a set of Swarovski earrings for my partner Christmas 2021, unfortunately one one the posts on the earring came loose. I contacted Swarovski Customer Service on a Saturday and was surprised they were open. The advisor was polite and exceedingly helpful, and told me the items were covered by warranty. I was told to take them to my local Swarovski outlet in Bluewater shopping centre. There again I received the same impeccable service, the items were replace with no quibbles. Thank you to the Swarovski staff concerned, excellent customer experience and service.
December 2022 by AB & BC
Nice jewellery and friendly staff!
December 2022 by Carlo Ioquaniello
Great shop to buy gifts for the wife
August 2022 by Aileen Bergin
Although what I wanted was not in stock the colleague was very helpful and advised me what I could do
July 2022 by Derek Aggrey-Solomon
Very welcoming and helpful staff.