March 2024 by Priscilla Haselhurst
Not interested in selling bikes, unless you absolutely know what you are after and can tell them.Initially helpful about sizing but then I realised when they suggested I needed a small bike at 5 feet 10, rather than a medium/large, that they were quoting the top tube length not the seat post length.Sat on a bike with high seat, and no offer to adjust. Less interested too after I mentioned Cycle to Work scheme. Really want a Ribble, but reading around, it seems they are relying too much on the name, and not enough on customer service, or interest. Had a bike measurement thing in store and no offer for me to use it. Shame as the man I rang during the day was helpful.
January 2024 by Robert Bagge
Would not recommend at all. Terrible build quality, been plagued with many mechanical failure in less than a year. Customer service doesn?t even acknowledge the issues and bad quality
December 2023 by Tom Clunn
Visited the store to get some information on their e-road bikes and frame sizing. The man that helped me (didn?t catch his name) was friendly, knowledgeable and answered everything I needed. I got sized on their bike jig, which was eye-opening for my riding comfort, and he helped me spec a bike for when I look to upgrade next year. All round a great experience and impressive service.
December 2023 by Colin Marshall
So, today is happy new bike day!! R872 collected today and what a beauty she is! Reason for the post? To say a huge well done to the team at Ribble Bluewater. Three trips in five weeks to talk bike, order bike and collect bike. Spoke with Kyle, Karl and Noah in the store and all are a great asset to the team. Knowledgeable and approachable, clearly into the sport and keen to help. Kyle was great to talk through options; Karl did a great job on the order and setting the spec; and collecting the bike today from Noah ready to ride was brilliant. A jot from start to finish - great work, gents!
November 2023 by Benjamin Brailsford
Have waited a week and my order hasn?t even left the warehouse. Enquired with their customer service and apparently they aren?t shipping any goods due to a stock take (why was I not told this before ordering?) and didn?t provide any estimate on when the goods would leave the warehouse. Whoever is running this company is having a laugh
November 2023 by Octavian Ro?ca
After ordering from their website two pivot brakes they were advertising, I received a flimsy parcel that from the get go looked dubious. Before ordering from them, we used Halfords that have shipped a similar but extremely small brake, which was not the correct size. Item came in a box sealed ....you get the gist. My Items that were supposed to be two, were actually four knock offs of what I intended to order. for the untrained eye one could have said that luck has struck. Most probably, not willing to send the original bought parts, they used a psychological approach making one think that four is better than two even if of poor quality. This double pivot breaks were literally held with black tape, had no inscription (as ones bought) and the axel meant to hold the system together was extremely small and missing nuts. Not to mention they came with n instruction booklet/leaflet whatsoever. When contacting them, in the hope that it will be rectified, apologies on top of apologies were used, and I was assured through an email that a new order is being prepared to be shipped as soon as possible this time with the correct parts. I even opened up to the guy (not sure it was the same 'S. A.Senior Customer Service Advisor')saying that i was badly in need of the things as my wife was carrying our daughter on the back of the bicycle and was in need of proper stopping power. Again, apologetic, I was also ask to send the wrongly received part and pay for the shipment as per their return clause, only to receive my money for the shipment back once they have it. Guess what?, not only I used proper boxing and cushioning for the wrong parts, but no one beat an eye when prompted with the proof of my sending the parcel back with proof of payment. After contacting them again via chat because they are under high volumes of emails due to incompetence, someone answered that....we are yet to send them. After a week of waiting. Will go to 'You & Yours' at BBC, and contact the right ombudsmen. I have asked for my money back, but they insist my new order will be treated as a priority. Ironically they insist on me leaving a review...
November 2023 by Kranti Deep Saini
The staff here is really helpful.He helped me choose the right size by putting me on a bike fit machine and adjusting it according to my height and arm length, then choose the right pedals for the bike, and the discounts available at the time. Answered all my questions patiently.
October 2023 by N P
I should state that my bike purchase was late 2020, and therefore perhaps not reflective of their current state of affairs?But credit should be due, at the very least, for how well their bike has performed over these past years.They originally handled an error in their supply of a wrong part and the subsequent breakage of a wheel/spoke nipple very helpfully. As the in-house wheel was discontinued, they replaced the wheel (in effect a fractured nipple) with an upgraded SET of Mavic wheels?!Ribble sold/ allowed choice for integrated cockpits/ aero bars when the likes of Specialised/ Canyon were still selling off their inventory of non-aero bars?I have been more than pleased with my Ribble, and can only wish them well in regaining their mojo.
September 2023 by DRC
First things first the bike you order isn?t necessarily the same bike you get. What you see in the pictures is caveated with small print that obviously no one sees.I bought a ?fully loaded? Hybrid AL which comes with all kinds of extras but when it arrived it came with a different handlebar, bell and different grips. All of the items are considerably higher in on quality and aesthetic compared to what I received and this changes the look of the bike substantially. I raised with them but they said it does mention this in the small print.Less than three months in the left rear brake has broken and the bell has also. Again I have raised with them now it?s been a week and still no response.The quality isn?t as high as I would have hoped for and the customer service is poor, which is such a shame cause this bike has potential and so does the company but there are so many reviews mentioning poor customer service yet nothing seems to be done about it.My wife wants a new bike but I won?t be buying from Ribble again.UPDATE: RIBBLE sent new parts and paid for the labour to fit at the local bike shop. Also gave me a £100 off for the time wasted and being inconvenienced. Incredible customer service from Habib! I?ve upgraded to 3 stars because I still shouldn?t have experienced all the above in the first place but Ribble have done well to sort.
September 2023 by Camera IsMyBestFriend
I was going to buy a bike from Ribble but after reading all the reviews I have completely been thrown off and my so called dream bike I will buy from else where.This is quite shocking. Not one person has an apology from Ribble customer care on the reviews.It's a relief for me as I was going to treat myself to the SL ULTRA SPORT for £2699.00 from a 2010 model but at this rate I will have to stick to what I know and more window shopping for me.My excitement has gone through the window.. even was planing to cycle down from SW London to bay water to check out the store.Thanks to all these honest people leaving reviews changed my mind and SAVED ME TIME & MONEY!!!It also says 30 days money bk refund so for those who didn't read that lost out.
August 2023 by Richard Parkin
Same as other people said. Absolutely atrocious. £2400 paid at the end of May. Still no bike and a 5th email now putting the delivery date back. DO NO BUY FROM THESE GUYS. Selling my car cos of ULEZ and expected this a month ago. Its a joke.
July 2023 by Charles Meade
Ordered bike to find out the model shown in website photos is not the bike I'd received and the bike in the photo is spec that costs ~£1000 more than the model shown on the website. This fact is in small print. Bike ordered with delivery estimated around 10 days later. 10 days comes round and no bike in sight. I have to contact Ribble to find out my bike is to be delayed another 6 weeks with no guarantees it'll even be ready by then. Absolutely awful customer service from start to finish. Stick to the brands you know!
April 2023 by Stage Combat
I will review the store, not the bikes. The sales agents were great, Nick sized me up for a bike and tried a few handlebar sizes to see what I found most comfortable and closest to my current ride. The only thing I would like to see is a simple paint sample display, given the custom options available online, seeing them in person is important IMO.
April 2023 by Percy Weston
I ordered my bike at beginning of Jan 2023 and was told the bike would be delivered early Feb. Delivery date keeps on getting put back (4 times now!) and have today been told the new delivery date is April when the last estimate was that it would be 2 days time. Have got within 2 days of supposed delivery several times now with it only to be put back every time. So frustrating. Wish they could just give me an accurate date and stick to it... I have no confidence this bike will ever arrive! Can only communicate with the Helpdesk through live chat, which is useless.
March 2023 by nahuel alexis durante
Customer service review only! I'd like to give 5 stars to Paul at the Bluewater store. He was very considerate to check different options with me when seeing the bikes, and gave me a lot of advice. Even if in the end I bought the bike at a different place just because I got a used one that was fitting my purposes best, his customer service deserves this review! If you have doubts about getting a bike with Ribble and you live in London, do definitely go to the Bluewater store and they will give you some really good advice!
