August 2025 by Deniz Kemal
Great service
August 2025 by Suzanne Matthews
I'm going to say every one of my 5 stars hinges on my very positive interactions with Jordan. He was friendly, knowledgeable, open and most of all highly professional and understanding. I had recently purchased a Nespresso Pixie and he helped introduce me to the almost Willy Wonka experience you can have in this place with all the different pods and options. You can try their different machines yourself to make a coffee and there is a coffee bar to discuss with staff options open for flavours and results. All great. Jordan sorted this in an accomplished manner and clearly enjoys working with customers and knows his stuff in an approachable and relatable way. He was introducing me to the decaf range I'd inquired about and then at the bar made me a vanilla infused decaf cappuccino using their new milk frother on sale (which unlike older version, can go in dishwasher - great idea!). I was sat next to a heavily pregnant lady who was being served by another member of staff at the bar. Us 2 customers and Jordan were really happy and talking about the milk frother and whole experience when out of nowhere some unnecessarily unpleasant lady in glasses, loudly cut Jordan off (mid sentence with 2 customers) to bark unprofessionally at him that the bar was closed and he shouldn't be there. Both the pregnant lady and I were shocked and before we could say a word to defend the circumstances, the unpleasant woman had whipped herself away. It was really, really uncomfortable (I wonder if it is the same person who upset *Anastacia* who gives the 1 star review - same description, same fixation on the bar closure??) Jordan was the consummate professional and took it humbly on the chin, he put us as customers first and carried on.
It is worth noting (and we would have explained this to the woman had she stuck around for any feedback after her public outburst), Jordan had originally intended to take me to the demo machines, but there was no milk frother there to show how this particular vanilla coffee could really be elevated as a cappuccino/latte. And it is perfectly obvious why the other assiant in the shop offered the pregnant woman, due in 2 weeks, a seat at the bar to have her experience.
Both of us bought items and thoroughly enjoyed learning something new in what is intended to be a really cool, highly interactive, hands on environment. So, omitting that blip, really lovely experience overall, great concept of the shop.
August 2025 by Aparna M
I regularly visit this store to pick up coffee pods, but my experience last week was the best yet. Even though the staff are always friendly, Jasmine really went above and beyond in her service. She recommended the new Pistachio and Coconut pods, which I ended up buying, and was just such a delight to talk to. When I was unsure about some of the other coffees, she explained that if I wanted to, I could actually try them before buying them and made me an oat latte to taste. I've been going there for years and I never knew this!
August 2025 by Jean Daoudi
Went to buy a couple of sleeves of coffee whilst waiting for my delivery. Rarely leave a review but Jordan was so helpful and friendly I asked his name so I could. Pleasantly not too busy at about 1pm on a Tuesday. Plenty of staff about so no waiting. Jordan was knowledgeable and in changing my delivery options saved me money too. I was very impressed 5 stars from me thank you
August 2025 by Sam Taylor
I came to the store yesterday with my partner just to understand what the differences are in the machines and after 30 minutes, we'd taste-tested two great coffees. This was all thanks to the great service we received from Chris. We left with a new machine, 50 pods, a tumbler and an ice tray all because of this great service. Thank you!
July 2025 by Thaleah
As our local store we visit every few months to stock up on coffee for both our machines.
I wanted to say a special shout out to Jordan who is a credit to the store and always very helpful and so passionate and knowledgeable about coffee.
June 2025 by Adz Rhino
I only popped in to buy a limited edition pack. I got talking and willingly ended up having my subscription changed and walked out with 9 packs of coffee for basically half the price. Very impressed with the friendliness and helpfulness of the staff. It's over a hour drive for me but I will be going back!
June 2025 by P Ak
I came to buy a coffee machine today (with little to no knowledge about coffee or machines) and Jasmine provided the best service. She was incredibly patient, friendly, and knowledgeable, taking the time to walk me through the options, she made it a simple process and enjoyable shopping experience. Exceptional customer service.
June 2025 by Kash
Ayo was absolutely amazing & was so patient in guiding through so many different options! 10/10 service from her!
May 2025 by Louise Caldwell
Kristina was lovely - super helpful and cheerful, really appreciated her service!
May 2025 by Matt Mackay
Really impressed with this store. Walked in only really half looking to replace my 6 year old Nespresso machine. I was served by James who I must say was one of those great salesmen who just new his stuff and sold me exactly what I was looking for. 10/10 service from him. A great shopping experience all round, well done Nespresso.
May 2025 by Vie
Absolutely loved my experience, was served by a guy named Jordan, absolutely amazing customer service was so kind and so helpful we can in just before closing and he helped us out was so helpful and professional! Made us a great coffee and explained all the different types before helping us pick our coffee coffee machine! Great employee!!
May 2025 by Mo Saleem
Jordan & Ayo were highly professional, friendly and valued my family as customers.
May 2025 by Charu Datta
I walked in with some idea, and walked out with a lot of information, a great coffee machine and lots of pods. Jordan took the time to help me understand each machine I was curious about, with clarity and patience. He understood me and my requirements instinctively and helped me chose the best machine.
Love that they recycle the used pods to create high value items :)
May 2025 by Abhishek S
I was served by Sham, she was super helpful and friendly. Went over and above to help us walkthrough subscription model and even made us our preferred cup of new recipes pods to taste.
We usually buy instore. But such service makes it that extra little sweet :)
