July 2023 by Google user
Lovely Caffe Nero. Great coffee and friendly staff. They serve in take away cups so a -1 ? on that. All good otherwise.
March 2023 by Funmi O
Cafe Nero at Bluewater Shopping Center. They have a great cake selection of cakes. The walnut cake was a bit sugary, though.
March 2023 by Jodie
Three stars given due to a really busy store. Tables were not clean at all and had to clear stacks of food and cups away myself to sit down. Staff were doing their best but more needed to keep it clean
January 2023 by MrNick Gaming
So a strange review, only reason I use Cafe Nero is they understand tea drinkers (allow the customer to put the milk in) all other coffee places make a tea like it's a coffee and half a cup of milk. ?Always use cafe Nero for a cup of tea.Staff are always friendly and helpful.
January 2023 by Neo Psycho
This chain cafe is always good to get a coffee from. Often it has good comfortable seating as well. Unfortunately the last time I visited, the seating was reduced (back of store was blocked off) probably due to limited staff working. This led to a bit of crowding and very limited tables. Staff was friendly and courteous. Prices for London coffee as one would expect. Would still come again and hope for the best.
January 2023 by Jo Draper
Food good, staff were a bit disinterested.Unfortunately not easy to negotiate in a wheelchair and because there was no toilet it meant our food / drinks were cold by the time we had made our way to & from the nearest toilets.Wheelchair accessibility: Difficult to negotiate with a wheelchair as the tables & chairs are very close together.
December 2022 by Dr Zarah Hussain
I would like to personally thank Harry for his exceptional service to two women and two children yesterday, as he went above and beyond to ensure we got much needed hot drinks for a long journey home! Great, welcoming staff and friendly service, we highly recommend. Thank you!
December 2022 by Rob P
Very very busy - drinks in paper cups and food in bags. Dishwasher broken down. Felt very sorry for overworked staff but still a good place for a drink and a bite to eat and rest ouf feet.
December 2022 by ?efkat Sergen
One of the best coffee beans in the UK ruined by baristas who do not have any clue of what a Latte is..Cafe Nero is losing quality and reputation because of hiring everyone who has no idea of being a Barista.! Coffee is a passion! Not just a job..thats sad to see people are ruining this good culture that Gerry Ford founded. Not blaming the baristas, blaming the entire company!
December 2022 by Brett West
I received a completely damaged order and cafe Nero Bluewater plus Uber eats have done nothing to fix the issues. Completely unacceptable!! definitely won't be going back. Shocking customer service....
November 2022 by Justyna Swatek
Lovely place fantastic coffee perfect place for a break during shoppingKid-friendliness: Lovely staff
November 2022 by Dieting Is killing me
Nice place. I prefer a different brand coffeeto be honest, but I haven't had a Nero for years, they closed in our local area. It's a bit open to the crowds in here but worth it. Not a bad selection of food either, some really nice cakes
November 2022 by Paris Hunt
Plenty of seating and queue not very long. All usual coffee offerings with some additional flavours available. Good choice of cake and pastries. Tables clean.
October 2022 by Rita Driver
Shopping can be exhausting so when you need a hot drink and a bite to eat I can recommend Caffè Nero. My daughter and I were shopping at Bluewater needed a break but not a big meal. Toasted sandwich and a pot of tea was just right. Staff friendly and quick to get order ready. There was a bit of a queue but it moved quickly.
October 2022 by Janet Gilkes
Didn't have either of our first choice of drinks and assistant a bit lacking in offering alternatives/customer service.
