March 2024 by Nathan Ribeiro
Communication is a word that hasn?t found its way into their vocab. Took 2 months to get my deposit back after being promised that the payment has been made each time I was lucky enough to reach their office. If they promise to call you back, don?t believe them, good luck trying to get an answer to any email. Worst estate agent, wish someone had warned me before signing the lease.
February 2023 by Mar Co
Changed the locks before the last day of tenancy and Unlawfully holding my property. Rude, misleading and dishonest. Refused to be allowed back on the property, prior to my last day of tenancy and was not allowed a checkout report.Would not recommend this agency and for whoever wants more details about my own case ?feel free to contact me.This will also escalate and will be made public if the court will allow it.
February 2023 by Teresa Saint
This Estate agent thinks it is ok not to pay rent on time, not answer emails, charge for work but supply no receipts. Swearing and name calling (this was the owner and his wife which was very intimidating) Ringing my tenant up swearing about me to them. Little do they know because of their incompetence I have had to be contact with the tenant direct to get things sorted out for them as they lack of communication was causing issues. They then paid the deposit back into my account no proper hand over. And told the tenant to pay the last months rent into their account I have read other reviews which say simular things and when I questioned this the Owner said i dont care about reviews.
December 2022 by Garry Singh
Worst agency, greedy, disrespectful
December 2022 by A Anonymous
Terrible, painful, cheap and disgusting service. They are arrogant and greedy. Would NOT recommend anyone to rent with this agency as they take you for granted, think you are a fool and lack communication skills. Lots of hassles encountered with them. Firstly they rush you to move into the property and take your deposit as quickly as they can. Afterwards, they take long time to log the deposit money in the government mydeposit account for protection. I had to chase them daily and showed them the legality behind deposit scheme. Then I had to myself go to their office to eventually collect my deposit certificate due to their numerous excuses. Very unprofessional and rude when they communicate via emails, treat you with no respect whatsoever. Many of the emails are only acknowledged after several chasing. Secondly, after leaving the property within my tenant rights, I was blamed for many existing issues in the house which were already clearly stated in their own inventory list. They wanted contractors to come and quote and for me to pay for it. They complained about petty wears and tears to deduct moment from the deposit. I had to keep track of all evidences to show that they were in the wrong as they are liars. Bunch of money makers! Also felt discriminated by the attitude and verbal words used by the director. They fully take advantage of you and treat you as if you?re nothing. Worst experience ever!
November 2022 by Josue Romero
They were not very professionals with us, there are worst agencies out there, but there are much better ones also
November 2022 by phantom deluxe
Urban estates has massively helped me with renting my first apartment thank you guys once again
November 2022 by Matej Kendera
lovely stuff. I'm renting through this agency
November 2022 by Okydoky Howdy
I have rented my property through Jodie that worked for urban estates. Now the owners wife has taken over. Over the past four months I have not had my rent paid into my account when it should have,so each time I have had to chase it in order to be paid. This month I have waited 16 days and still it hasn't been paid. My tenant pays bang on time every month so it's not her. I have contacted urban estates and spoke to the owners wife each time. I have had to start a complaint through the estate agent ombudsman this morning. I cannot believe the way I have been treated by this company. I have now taken my properties off this agent and gone elsewhere. Jodie is a major loss to all us landlords ( would be nice to know where she has moved to).
November 2022 by Sarah Harker
Recommend this company 110%! Especially Lucy & Fiona! My move was not the most straightforward, but they went above and beyond to make it as smooth as possible. They definitely give a more personal experience compared to other larger 'chain' companies. Nothing is too much trouble, they even stayed late for me because I was stuck in traffic. I've said it already... but thank you so much!
November 2022 by Benjamin Brown
Disgustingly bad service, a deceitfully greedy agency.I would not recommend the use of this agency to anyone looking to rent a property - on the other hand, if you're a landlord with no care on the treatment of your tenants, Urban estates may be for you.It's unfortunate that I cannot give 0 stars.
November 2022 by Ryan Honour
Having driven across the Dartford bridge for a 10am viewing, I recieve a call at 9.30am to be told they do not have the keys to the property and need to cancel the viewing, despite yesterday re-confirming the slot booked. Complete waste of time & money.
November 2021 by Ellen Southfield
Very helpful, quick responses
November 2021 by Axl Elcome
Viewed a place to rent, moved in quickly. No issues.
November 2021 by Ian Kirk
Excellent Estate Agent. Our sale was a particularly difficult one, which was dealt with in a calm and professional manner, ensuring that we had a good outcome. They also manage a letting on our behalf. First class in both respects. Individually tailored to our needs.
