June 2025 by Kelly Warner
Edit: Still no statement 10 days later!!!! Have called and messaged and I'm still being told I can't get it from the branch or access it via mobile banking, but I can ask for it to be posted again. Which will take 2-5 working days .......
Trying to get an up to date statement to prove our deposit has proved incredibly difficult, we have internet banking but cannot generate a statement ourselves. Santander CAN generate one over night, but refuse to email it to us, they will only post. This means, we are sat in limbo waiting for a statement that they have told me they can see on the system but I cannot. It could be 3-5 working days, however it does depend on how the post is running. You have it digitally.....email them to us!
March 2025 by PIERINO MAZZONE
I?d give them less than 1 if u could. They told Hmrc I?m a US citizen, which I?m not and when they said it?s sorted I?m still getting letters. Staff very rude and refused to give me a receipt when they took a coot of my passport. Awful company and people, couldn?t care less about customers
February 2024 by Jaiseo Lee
Waited 10 mins to change/find my pin only to be told that you can do it online.They let people cut i line under the pretext if asking a question and make people wait for 5+ mins.Why better service for some?Is my time less valuable?
September 2023 by Gary Dunkley
I went into your Gravesend branch today to withdraw some cash and I thanked the kind lady on the front reception desk. She was ever so helpful and really pleasant to talk to. She showed me the amazing instant access savings account which I took up on the spot, even going so far as to help me through the process which took less than a few minutes. Her manager was present with the biggest smile I?ve ever come across. I felt that I?d come home upon entering the branch. I believe the lady in question is called Kuljit or Kaljit. She was so polite and friendly and I?m truly grateful to her for the magnificent customer service provided. With kind regardsGary Dunkley
April 2023 by Sonia Dadwal
Genuinely shocking customer service. Completely unhelpful and uninterested in helping their customers. Staff have a basic lack of understanding of their own process. Would leave a negative score if possible
January 2023 by Ade Odetola
Loooooooove the self service ATMs, beats standing in the queue. Friendly staff and spacious banking area.
October 2020 by Stewart McDonald
Unusable external cash machines if there is the slightest bit of sunlight
May 2019 by Lawrie Park Road
Not bad branch
May 2016 by Surjit Bharath
Why is there never anyone at the front desk to answer short queries??
