March 2024 by Izaak
terrible customer service and issues with paying via the app
February 2024 by Jemima Achoki
Scammer and fraudsters favourite bank. Customer service and investigation are slow and non-communicative making it ideal for illegal activity.
February 2024 by Dame Hyndman
I had a £3500 car repair bill come in, which pretty much cleared me out. I called Vanquis and asked, hey can you give me a one month payment holiday, things are going to be tight this month. I have a tax rebate and a salary increase due at the end of February, so just a bit of breathing space.Not interested. Said no. Can't help you. OK, how about I pay you £20. No. Can't help you. Dude, I have been with you 5 years, I pay my monthly amount on time, every time and have done since day one. I'm talking one month. No, can't help you.So, thanks Vanquis for rewarding my loyalty. Why bother..
July 2023 by Ryan
Had a spot of bother financially. I have 5 creditors and all except vanquis helped me out. All I was asking was 1 month breathing space to get back on my feet. All the other 4 were so helpful. I'll be paying you what a I owe and I'll not use vanquis again.
June 2023 by Geoff
Today I had the real pleasure in speaking to a fantastic young lady called Heather. She was able to answer all my questions perfectly, and so professionally, leaving me in no doubt of what I needed to do.It's a great shame that all customer service staff cannot be of the extremely high calibre as Heather!She really is a credit to Vanquis!! And definitely deserves a big pay, rise and extra holidays!! Thank you Heather, it was a pleasure talking to you today!! A real pleasure!!??
March 2023 by Adrian French
Appalling customer experience and terrible communication. I have no trust in Vanquis as a place to park my money.
July 2021 by jean pediaditis
Great place to work!
January 2019 by Will Bellamy
Most lack any common sense, they contradict themselves and forget what they say. I get certain satisfaction when I hear they get abused back from customers, they well and truly deserve to get abused.
January 2019 by Ed Harris
don't waste your time, some most toxic managers ever come across