March 2024 by philip page
My wife has been using this salon for years and is always happy with service. All staff seem very nice and friendly and always take time to listen. I would recommend this hair salon.
March 2024 by Melanie
What an absolutely horrible experience with two staff members who were absolutely awful! I can see from the other experiences that we are not alone. I went in with my 2 year old grandson and daughter and we were told there were four ahead of us( the shop was empty) She was not welcoming at all and we did think about going elsewhere just because of her poor customer service but we thought we would wait but had no idea how long we would be waiting .She took my number and clearly the signal is poor as I received the text 8 minutes after it was sent and we were in marks and Spencer and ended up 3 minutes late. 3 minutes! I thought this was good going. We rushed in and apologised to be told we had missed our slot and we could join the queue again (again there was no one was in the shop) now two staff members?. We declined the offer to wait again already waiting nearly 2 hours ? I declared that I didn?t feel that they had wanted to cut his hair ? the whole attitude was that of two people who didn?t want to be at work and definitely didn?t want to do any hair cutting? I left the shop closing the door and went back to request that they deleted my number to be accused of damaging the door when I closed when we had left so they would not delete my number?!!! Really what a joke!! the blonde lady then told me I was rude ! What a cheek? maybe take a look at your attitude.. both of you.. it?s a wonder you get any return customers? you both gave the impression of not wanting to do a lot!!! AVOID THIS SHOP ?..
February 2024 by jacky stone
Came to Hempstead valley on sat 27th at 8.45 waited to 9. 25 and still no one had turned up so my husband and I left. Was not very pleased.There were quite a few other customers waiting as well . We came back the next day ( Sunday ) where we complained to the lady who was very pleasant and apologised ,we spoke too another customer who was waiting on Sunday and he said that he was turned away on sat .we had no problems on Sunday would give the lady 5 stars very nice .
January 2024 by Sue Maytum
pre booking is a real boost and always a good haircut
January 2024 by Cliffb1953
We visited Bella Italia and pre-booked using out tastecard. We enjoyed our lunch and our meals were delicious and the quality and quantity was excellent. We definately will return as its a great place tomeat with helpful and friendly staff who make you feel welcomed.
December 2023 by Angela Wilkinson
Very efficient . Very happy customer
December 2023 by Yvonne Stewart
I was looked after by Donna on Sunday , busy Lady on her own. She was lovely, Professional and made me feel welcome, my hair is amazing thank you
December 2023 by Ava Stanley
Great place for a hair cut.
December 2023 by John W
We took our grand daughter and we all had pepperoni pizzas. It was awful. The base was rubbery and the tomato was dry and baked in. There was no other filling like cheese at all. The pepperoni was hard and over cooked. It looked like the pizza had been re heated in a microwave and the steak knife they gave us would not cut through the base. We would have had a better meal if we had bought an ASDA pizza for £1.35 which would have had at least some cheese on it!
November 2023 by Tia F
Came in tonight with my family and we had the best time! Service was outstanding and all the staff were so cheerful. Lovely atmosphere, will Definately be back ?
November 2023 by martyn william ... h
The food was great however the portion sizes were terrible £15 for a meal the size of a child's portion and the garlic bread £4 for two tiny slices. It cost £170 for 2 adults and 3 children to eat which was shocking. Won't be returning sadly. I will say the staff were great though.
November 2023 by Stephanie Norman
I arrived at Supercuts Hempstead Valley this morning with my 6 year old daughter approx 10 minutes after their stated opening time. I wanted a dry cut, around an inch off the ends of my daughters hair, there was already one lady being served and no one else waiting.I was told by the not so friendly stylist that we'd be looking at a 2 hour wait!!! I asked what time and she said 11 o clock. A bit miffed about the wait time but it was my little girls birthday and she really wanted her hair cut for her birthday party later that day so we took the appointment and kicked our heels around Hempstead Valley for 2 hours, the stylist had my contact number and I was hoping she may call us before 11am but unfortunately we didn't get a call or text so at 10.50am we decided to go back to the salon and sit and wait.As we walked in the same stylist called across the shop to me 'can I help?' I explained we had an appointment at 11am to which she cut me off stating 'you've not go an appointment!' I questioned this and said 'but you said to come back at 11am and you took our details' to which she replied 'yeah well, there was a woman that had booked an appointment for 11am and then cancelled but she's changed her mind and is coming down soon so it won't be 11am'She gave us no apology and didn't even come across the shop floor to explain, she just rudely shouted this to me from across the other side of the salon.I was absolutely furious and my little girl is heart broken that she didn't get her hair cut. I will be making an official complaint to your head office, absolutely appalling customer service!
November 2023 by Maysa D
Always come here to have my hair cut and the result is always great. Lovely haircut and staff.Services: Shampoo & conditioning
October 2023 by Y4127CIkeiths
2nd visit thinking the bad service was a one off on the first occasion , it certainly was not. More staff needed on the waiting front, need to look around at tables give a bit of attention. Food was basic, no care attitude. What should have taken 60-75 minutes to cook, deliver and be eaten took two hours due to slow service. It was not busy either so that is not an excuse. 1st time in years that I have never left a tip for the waiting staff whom I appreciate are not overpaid. Will never visit the Hempstead branch again .
October 2023 by TheCBs
My sister and I had lunch on a Friday here I haven?t been for a few years but we were disappointed with the quality We had mushrooms alforno with ciabatta, the mushrooms were delicious but the ciabatta was pitiful un toasted and barely one slice so had to resort to eating the sauce with our knife We then had Caesar Salad where the croutons were un toasted and no Parmesan and Garden Salad with goats cheese crostini. , no olives , one paltry tomato and no crostini. We were very disappointed Charlie Anne the waitress was wonderful and very apologetic